Comfort Inn & Suites Southwest Freeway at Westpark

The staff and facilities are very amazing. I have to send a special thank you for the kindness of the front office staff Greenie, Nicole, and Elvira. These girls are exceptional and give the guests the attention and go the extra mile to make sure your stay is relaxing and you have everything you need!! I would definitely recommend comfort inn to anyone in the area

a month ago

Darick is the BEST, helped out back to back and didn't disappoint. He helped get us in a different room once we let him know there was a minor inconvenience and we couldn't stay in it. He handled the situation like a professional and had our next keys ready to go as soon as we got back to the Lobby. No complaints after having 2 rough days while on the road and dealing with other hotels that were making it hard for us to get a good night sleep. We came back specifically for the service that he provided and I'll continue to come back and recommend to anyone needing a good place to crash and a good breakfast to get the next day going. Thank you for the hospitality! 10/10 for the price point

3 weeks ago

I wonder whom are the idiots that give this place any start? Paid ppl out of state that never visited? 0 Stars: Absolute Health Hazard – Fled at 3 AM! RUN. DO NOT STAY HERE. This is the worst "hotel" experience of my life, and I wouldn't wish it on my worst enemy. This location is an active health hazard and a disgrace to the Comfort Inn name. We checked in at 7:00 PM and were immediately assaulted by the air quality. The room was thick with a putrid, offensive smell that was barely—and sickeningly—covered by the heavy scent of bleach. The structural issues were immediately apparent: we found broken doors, large patches of peeling paint, and a bathroom that was a genuine biohazard. The shower was a monument to neglect, visibly coated in heavy rust and black mold. The bedding was the final, nauseating straw. The mattress was visibly stained with pee and what appeared to be cum stains, and it emanated an overpowering, sickening body odor—the kind of smell associated with a working person who hasn’t showered for weeks. Worse still, we quickly realized we were not alone. Roaches were openly roaming the room, skittering across the bathroom counter, and most horrifyingly, we found them crawling on the bed. It was impossible to sleep or even sit down in that environment. My anxiety reached a peak around 3:00 AM, amplified by the general feeling of unsafety, as the hotel appeared to be under some sort of lockdown when we first arrived. We went to the front desk seeking a full refund for the paid stay. Derek, the night clerk, was shockingly unhelpful and indifferent to the blatant problems. He refused to process any refund, coldly instructing us to wait until 6:00 AM when the manager would arrive. We immediately booked a room at the Sonesta Hotel in the Galleria and evacuated this toxic, unsafe location. This establishment is not fit for human habitation. See the pictures of this health hazard and avoid this place at all costs. The fact that they allow guests to sleep among roaches on stained mattresses is beyond appalling. I had left the horror place and moved to Sonesta at the galleria, at 4 am!

3 months ago

Unprofessional!! I had booked online and paid for the room. I even called beforehand to let them know that i won’t able to check-in at 3pm and it would be later that evening. The guy said it was fine so I moved on with my day. We drove for 6hrs and 2hrs left before we get there they called us and told us that they’re no longer accommodate us. They do not have any room left!! (Mind you, we had already paid for the room!!). At this point, I’m speechless. Horrible service!!

3 weeks ago

Great hospitality I highly recommend to stay here. People are great help you find things in the area. Walk you thru the check in process. The girls at the front desk are friendly and take their time with each guest. Breakfast is above what is expected and the rooms are clean. I would send a huge thank you to the staff

a month ago