Best Western Plus Westheimer Westchase Inn & Suites

I stayed at this hotel during a recent business trip, and it exceeded my expectations. The room was impeccably clean, with a fresh and inviting ambiance that made it easy to relax after a long day of meetings. The bed was incredibly comfortable, ensuring a great night's sleep. The staff was professional and always ready to assist with any requests. The hotel's peaceful environment allowed me to focus on work while also enjoying some downtime. I highly recommend this place for business travelers or anyone looking for a clean and refreshing stay. ⭐⭐⭐⭐⭐

a year ago

This place was definitely below acceptable. At first glance it appears to look nice. It’s reasonably clean however, the front desk person was very rude. Had an attitude as if though we were disturbing or inconveniencing her. However, she did check us into a room. We got upstairs, the room reeked of cigarette smoke & had roaches so we went back to ft desk. The second room they seem to work and there wasn’t any roaches upon visual inspection however, once all tucked in the bed, we turned on the TV and it didn’t work had an error message. We called & inquired. She said i’ll come up and try to fix it she came upstairs & was like there’s nothing we can do. ( I responded, I’m sorry Ma’am, you check into hotel with the notion that you’re gonna be able to use the amenities) she replies you can speak with manager. Upon waking in the morning, the continental breakfast was trash a whole disaster I asked to speak to the manager, and I was rudely told they arrive at noon, which checkout was at noon so it’s convenient that they have no intentions of correcting the issues don’t go there.

a year ago

All I’ve mentioned is the truth. I had a very disappointing stay. At 4 a.m., someone repeatedly knocked on our door, and it turned out to be a drunk individual playing a prank. When we reported it to the front desk, all they did was apologize, with no further action taken. Breakfast was supposed to be available until 9 a.m., but by 8:20, there were no eggs or milk left, and no refills were provided. On top of that, our room wasn’t cleaned after the first night, despite staying for two nights. Not to mention, the staff's attitude was very routine and lacked any passion. Overall, I would not recommend this hotel due to these issues.

a year ago

I have nothing negative to say about the rooms, hotel, staff, and also the location. I am in the area where I am close to places I go. The room is spacious and comfortable. I like the breakfast. Hopefully soon they will do more hot items as sausages, bacon, and other items. Besides that the hotel prices are affordable and relaxed. Make sure to get the Choices app the prices are even much cheaper and the points help.

a year ago

Customer service was great. Our 1st room had a leaky AC, and they quickly got us into another room. The area could be sketchy and didn't have any issues with this. There is security patrolling the area. The breakfast is limited, the breakfast attendee sits in the same room and watches everyone. I find it off-putting. I would stay with them again.

a year ago