UT Physicians Obstetrics & Gynecology

I would return because DR. Zoe Daily was so compassionate & professional but I had a negative experience with the other staff. I scheduled an appointment to get a copper IUD. I was stressed about the pain. I had heard from friends about passing out, crying, & suffering intense pain. I called before my appointment to inquire about what they do for pain management. The woman on the phone was dismissive of my concern. She told me i was overthinking it and it wasn’t that bad. I was scared but needed birth control so I kept my appointment. When the CNA came to get me and bring me back to the room, my family member and I were stunned by her attitude. She was judgmental and argumentative. She asked me questions about my medical history & then would interrupt me mid answer saying she didn’t need that much information. She seemed irritated with me and in a rush the whole interaction. I have a complex genetic disorder that can complicate procedures such as this & just had a traumatic premature labor experience only 2 months before the appointment. My baby is still in the NICU. She asked what I had come in for that day & I stated I was there to get a copper IUD placed. She corrected me that it was called a Paraguard IUD. i apologized saying i was unsure what the brand name was & that I just knew I wanted a copper IUD because I wanted something non hormonal. She rolled her eyes & corrected me again that it was called a Paraguard IUD not a copper IUD & I should know what it’s called if that is what I am asking for. I then asked her again about pain/anxiety management & let her know I was scared. That the whole process sounded barbaric to me. She said she didn’t know what to respond to that comment & that women get it all day every day. I let every rude comment go at the time because I was afraid to stand up to her in the moment because I needed access to this birth control. When DR. Daily came in, she took my anxiety about the pain seriously & inquired about my genetic condition & recent labor. She agreed with me that the insertion could be very painful & stated she wished there were better options for pain control in women’s reproductive health. she validated my concerns & was never rude or dismissive. I would’ve been comforted by just her bedside manner & the conversation we had, even if I still could not get pain management, but she then went even more above & beyond for me. She stepped out to speak with the attending doctor & then came back with a plan. They sprayed my cervix with numbing lidocaine and then provided two numbing lidocaine injections to my cervix. I felt zero real pain and only some pressure and discomfort with the insertion. I was so impressed with my doctor’s compassion, empathy, and how she responded to me advocating for myself. Before the actual procedure was performed, the CNA came back into the room with the supplies for the procedure. She repeatedly asked me, with an aggressive attitude, if I was aware how much these needles were going to hurt, how bad the lidocaine was going to sting, & then kept holding the needles up to show me the size & telling me how bad they were going to hurt. She repeated this line of questioning FOUR times. When she stepped out of the room again, my family member & I discussed how wild & insane that interaction was. It felt like she was trying to scare and punish me for asking for pain management. It was just very bizarre. Especially because during my procedure the attending doctor joined us in the room and stated she now uses this numbing technique with ALL her patients. If that was the norm for the attending, why was I treated with such irritation and contempt by the CNA and office staff for asking if it was possible for my insertion? We’re all women and we all know this sucks. Why can’t we be empathetic and try to help each other out? The anxiety I felt because of my own fear and this rude and unprofessional CNA and office staff when i called was very intense. I loved Dr.Daily and have only positive things to say about her and the attending doctor!

6 months ago

I am very satisfied with the care I received at UTHealth Physicians. The service was efficient, the team was competent, and the environment was clean and reassuring.

a month ago

I'm very pleased with My Obgyn Dr Andrea Albin, she's the best obgyn I ever been with. All my concerns are heard and I feel supported, I really appreciate the care I receive by her and her team 💕🙂‍↕️ My baby and I feel safe, she really take good care of us each visit. 🤰🏻

a year ago

I've really enjoyed my prenatal care at this UT location. From the time I walk through the door and greeted by the front desk, to getting everything done with a nurse/MA I feel welcomed and like everyone cares. This is a residency location so it's not a guarantee that you will see the same Dr every appointment. However after my first appointment I've been lucky enough to be seen by Erin Gardeck and I absolutely love her. She never rushes me, addresses all of my needs, addresses any of dads concerns and all of that in itself is enough for me! If anything is wrong while at home I send a message through portal and get a same day response which is great. I plan on delivering across the street at Memorial and feel comfortable and safe with seeing how the teams work together. I will continue any OB related care here after baby is born as well. Thank you UT and staff, as a woman of color it is VERY important to felt heard, be taken seriously and to feel like you're not just another face and each and every one of you have done those things for me. I recommend them weekly to anyone looking.

2 years ago

Let me just say Erin Graddick is the only reason I still come here…. Sadly the wait is always long even if you arrive early to the appointment. Always want u to come in for an appointment that they don’t do anything but ask how you are doing. Had to beg to get checked to see if I was dilated and Im 38 weeks!!! Ladies In the office are not welcoming. Some times they check you in and other times you may be sitting there because someone “forgot” to check you in. Over all this is the worst OBGYN I have ever been to…. And then they want to force induction on you but you don’t have a primary doctor… these are resident docs and no telling who will be delivering you. I have expressed multiple times I don’t feel comfortable with a random resident doc doing my induction and they are presssing me to schedule an induction. I scheduled my induction but shocking to them I will not be there! You guys aren’t going to practice on me during delivery sorry….

a year ago