Memorial Hermann Hospital

I just love and adore memorial city Memorial Hospital memorial hospital on the Southwest freeway. I love memorial period that is the best hospital. Anybody can go to their caring, they listen to you. They always make sure you're comfortable.They make sure you understand everything.I just love memorial hermann hospital.I use that... I use it for all my medical needs.My cardiologist is that memorial herman, my knee doctor is at memorial herman hospital..... I gave him a 5 star.I'd give him a 100 stars if I could.Thank you for all your good work.And thank you to the staffs and the doctors they're just fantastic

2 months ago

I went into the ER tonight in excruciating pain. We all know the waiting time will be extensive, but I was the LAST person to be seen. I felt like my pain was completely dismissed. When I finally get a room, my dr was so nice. He took his time and listened to me. Gave me a clear plan of treatment, then walks in the most rude, dismissive, arrogant nurse I have ever met. The dr told me he was going to prescribe me pain meds, but according to the nurse I had to ask for them. When my husband went to ask for them for me, she catches an attitude with him, has security escort, all before I could get one word in. So logically i want to leave now and she begins to convince me that HE was the problem. Hermann used to be a name that brought comfort to you. That made you feel you were gonna world class care, those days are over! Save yourself the frustration. After 5 hours of agony, I’m still no closer to knowing what’s wrong with me

4 months ago

Without a doubt, the worst hospital in Houston — especially the emergency department. I brought my boyfriend in at 11:40 pm because he was in severe pain, and we were not seen until 5:30 am. The only excuse given was that there was no space available. I asked them at least to give him something for the pain while we waited, and he never received any help. It wasn’t until 5:30 am that they finally came to bring the medical consent forms to be signed. On top of that, everyone else was allowed to have one companion, but right after we spoke to the nurse and the receptionist about our dissatisfaction with the service, I was denied access. The nurse, the receptionist, and the doctor were all extremely rude and unprofessional. Additionally, a hospital should be a clean environment, and this place was anything but that — with trash outside the bins and more. When we arrived, there were more than 20 people waiting; many of them ended up leaving, including a man who was shaking in pain and said he had been waiting for hours. They simply let him walk out without receiving care.

2 months ago

I was scheduled for a breast ultrasound. I waited an hour and 10 minutes in the waiting area. At least seven women arrived after me and all were attended to before me. The ultrasound technician, Sally, referred to me as Tiffany. I politely corrected her. She responded “whichever.” She also performed an incorrect exam and had the audacity to reprimand me. The radiologist provided partial information concerning my exam results. He seemed to be rushed. Upon leaving, I spoke with Alejandra and requested a phone number to submit a complaint. She provided a phone number for scheduling. All of the individuals mentioned were rude and unprofessional.

2 months ago

I’ve been coming to this hospital for many years. There’s an older lady with short hair at the front desk in the emergency room that speaks to you in a horrible tone as if she’s mad that you’re there. The drs in the emergency room have always been dismissive and it seems like they do their best to send you home. They don’t seem to care or hear you out. Once you’re moved to a room, the night shift is absolutely amazing! For whatever reason the day shift is ABSOLUTELY HORRIBLE!!! They take forever to answer your call and when they do, they ALWAYS have an attitude. Then, they take their time to get to you. I don’t understand why but this happens literally every single time I’m there. They seriously need to do better. This is a hospital people are sick and going through things. There is absolutely no need to be treated like trash. If you don’t like what you do, find another job!!!!!! Also, the food they give might as well be given to dogs. It is absolutely disgusting and many patients have complained. Something must have changed over the years because it was not like this. It used to be very good. Memorial Herman you guys ask for feedback but don’t do anything to change and make things better. What’s the point of asking for feedback if things are not going to change? They have actually gotten worse over the years. You guys need to do better. The ONLY reason I come here is because my Dr practices here, NOT by choice.

5 months ago