Memorial Dermatology

I am writing to share feedback regarding a recent appointment I had at your clinic. I came in seeking help for a painful cyst-like issue near my tailbone. Unfortunately, I left feeling dismissed and deeply dissatisfied with the care I received. Despite waiting approximately 20 minutes, my interaction with the doctor lasted no more than 2 minutes. During that time, the physician did not make eye contact, remained focused on typing into the computer, and seemed uninterested in fully understanding the situation. When I respectfully asked if he could stop typing and listen to me, he responded that he could "multi-task," which felt dismissive and unprofessional given the nature of my concern. I was prescribed antibiotics without a thorough physical evaluation or discussion about potential treatment options. Based on my understanding and prior experience, issues like the one I presented often require more than medication—sometimes surgical intervention is necessary to resolve the problem effectively. I left the appointment in significant pain, without a plan, and with the impression that my concerns were not taken seriously. I understand that providers are busy, but patient care—especially when someone is in visible discomfort—deserves more attention and respect. I am requesting a follow-up appointment with a different physician or a referral to a specialist (ideally a general or colorectal surgeon) who is willing to properly examine the issue and discuss all viable treatment options. Thank you for your time and understanding. I hope this feedback is taken seriously and used to improve future patient experiences. My tailbone still hurts by the way and getting worse.

9 months ago

Leah caring and demonstrates professionalism and expertise. I have seen multiple professionals there and all have been wonderful. I have never had annual skin check-ups until I started coming here several years ago.

8 months ago

Lauren and Diana are consistent with their personal brand of patient engagement. Doctor Pearson has the best bedside manner in Houston. Thank all off y'all for the superior services.

8 months ago

The doctors and staff are extremely professional and personable. I would highly recommend you give them a chance. I have several family and friends that are patients as well and all have given raving reviews. Do yourself a favor and go see them if you are in need for a specialist.

a year ago

Everyone was very friendly and professional. Dr. Pielop and her assistant were very thorough. I highly recommend this practice.

8 months ago