Yoko Japanese Kitchen

Frank H

Excellent food. I think they were understaffed because the wait after being seated was quite long before we could place our orders. Also, the food was delivered in exaggerated time for the same course. I think we will stick with lunch visits.

2 weeks ago

Shawn O

I am extremely disappointed with my recent experience here. This restaurant has been one of my favorites for the past year, and I regularly order their combination fried rice. Unfortunately, the quality and customer service during my last visit were unacceptable. I placed my order at 8:25 pm and picked it up around 8:46 pm. By the time I got home at 9:00 pm, the rice was mushy and sticky—nothing like it normally is. I tried calling several times that evening to let them know, but the phone line only rang busy, likely because it was close to closing. The next day, I spoke with a manager named Cindy. Instead of handling the situation professionally, she was defensive and argumentative. She suggested that I “order the rice dry next time,” but this wasn’t a matter of preference—it was simply a bad batch. I explained that I’ve been a loyal customer for over a year and have never had this problem before. She responded by insisting they sold plenty of rice that night, as if I was making it up. I told her I have pics of the rice sticking to the spoon side ways and upside down, explained I called multiple times the night of and explained that by time I would have made it back to the restaurant it would have been close. I had to explain all of this because she was making it seem as if I was trying to receive something for nothing. When I asked for a refund or replacement, she acted like she was doing me a favor “just this one time.” Her tone was rude, dismissive, and made me feel as though I was trying to scam a free meal, which was insulting. After she abruptly hung up on me, I decided I no longer trusted them to remake my food. I called back and requested a refund instead, but was told I would need to call again the following day since it was after 5 pm. I rarely leave negative reviews, and up until now every interaction I’ve had with this restaurant has been positive. However, the way my concern was handled—especially by management—was unprofessional, disrespectful, and left me questioning if I will ever return. I told her that I was not interested in leaving a bad review I just wanted to be taken care of as a customer a loyal customer at that but considering how she handled the matter I felt compelled to write a review in detail. As a business owner myself, I know mistakes happen, but it’s how you treat your customers afterward that matters most.

6 months ago

Teresa Angeloro

I hate to leave a bad review but would like to save people from spending money on a horrible experience like we did. I came here with my son for the hibachi experience. When we came in they said we couldn't do it because there was only 2 of us. I was planning on buying enough food to make it worth it and extra to bring home to my husband. Instead we sat at a table and the service was nonexistent. We finally waved someone down and ordered. She didnt tell me about the happy hour appetizer special but luckily I already knew about it. Once I asked her she brought me that menu. The food took FOREVER. Im a patient person and this took soooooooo long. They finally brought it out and had forgotten my son's rice and my noodles. She didnt apologize. Then that took FOREVER. When it finally came out it was inedible. Both tasted like burnt lighter fluid. So basically we waited 30 minutes for nothing because we couldn't eat it. By then we were just ready to go. No waitress in sight again after waiting forever we finally found a guy and waved him down to get the check. I tried not to be upset because my son was with me but decided at that point we are never coming back. Then my son had to go to the restroom when we were leaving so he came in the ladies room with me. Y'all, they have a huge hole cut out of the wall and pieces of packaging boxes taped up to cover it. Gross! That sealed the deal for me. There are many delicious Japanese restaurants that would love our business and i'll spend my $70 there instead.

4 months ago

Gilbert

Fresh ingredients and mouth watering dishes. Great prices! Great service!

2 weeks ago

Ken Klatt

First time customer Service, food, and atmosphere were all top notch Good balance between quantity and price. We were with our young grandchildren, and they really enjoyed the three turtles in the entrance pond. It was in late November and the staff kindly took a family picture by the Christmas tree.

a year ago