Yoko Japanese Kitchen

First time here, heard the 1 other couple sitting across from us at hibachi table were there for a while before we sat down and that the waitress was new and forgot to turn the hibachi cooker on to heat up. We did not have any plates or utensils by the time the soup and salad came out. They give you hot tea with no ice, at least it was fresh made. edamame came out after my sushi order (which also came out wrong) so that had to be made again. Sushi was okay once made correctly. Edamame was cold and did not look or taste fresh so it was not eaten but we still got charged for it. Husband got hibachi which he says was okay and no complaints but the whole atmosphere was dead and slow, very empty at lunch time on a Saturday. Never got a refill until when we were about done with our food. Might not be back. Hope it isn’t always like this but first impressions are everything. Hope it’s better for others. Good luck yall.

2 months ago

They have a new person making the sushi and needs more training. This is his version of a shaggy dog. The service had also changed. I am glad that Saigon district restaurant opened near by.

2 months ago

Excellent food. I think they were understaffed because the wait after being seated was quite long before we could place our orders. Also, the food was delivered in exaggerated time for the same course. I think we will stick with lunch visits.

5 months ago

I am extremely disappointed with my recent experience here. This restaurant has been one of my favorites for the past year, and I regularly order their combination fried rice. Unfortunately, the quality and customer service during my last visit were unacceptable. I placed my order at 8:25 pm and picked it up around 8:46 pm. By the time I got home at 9:00 pm, the rice was mushy and sticky—nothing like it normally is. I tried calling several times that evening to let them know, but the phone line only rang busy, likely because it was close to closing. The next day, I spoke with a manager named Cindy. Instead of handling the situation professionally, she was defensive and argumentative. She suggested that I “order the rice dry next time,” but this wasn’t a matter of preference—it was simply a bad batch. I explained that I’ve been a loyal customer for over a year and have never had this problem before. She responded by insisting they sold plenty of rice that night, as if I was making it up. I told her I have pics of the rice sticking to the spoon side ways and upside down, explained I called multiple times the night of and explained that by time I would have made it back to the restaurant it would have been close. I had to explain all of this because she was making it seem as if I was trying to receive something for nothing. When I asked for a refund or replacement, she acted like she was doing me a favor “just this one time.” Her tone was rude, dismissive, and made me feel as though I was trying to scam a free meal, which was insulting. After she abruptly hung up on me, I decided I no longer trusted them to remake my food. I called back and requested a refund instead, but was told I would need to call again the following day since it was after 5 pm. I rarely leave negative reviews, and up until now every interaction I’ve had with this restaurant has been positive. However, the way my concern was handled—especially by management—was unprofessional, disrespectful, and left me questioning if I will ever return. I told her that I was not interested in leaving a bad review I just wanted to be taken care of as a customer a loyal customer at that but considering how she handled the matter I felt compelled to write a review in detail. As a business owner myself, I know mistakes happen, but it’s how you treat your customers afterward that matters most.

11 months ago

David Chen gave us an amazing experience. Honestly a great host took very good care of us. He needs a raise😂.

a month ago