Walgreens

Ashley Smith

DO NOT GO HERE! There is literally no sense of urgency. Literally waited 20 minutes to pick up prescriptions that should have already been ready. No greeting to waiting customers just extremely slow service. I’m not saying anyone should lose their jobs because everyone needs work but they really need to be sat down snd spoken to.

a month ago

Marie

To the lady that worked at Walgreens on smith street yesterday 9/19 around 7:15-7:30 pm an African American lady with glasses and individual braids if you don’t like your job you need to quit expeditiously your attitude is disgusting. I politely asked you if you could open the case to get me a bottle of wine. You never acknowledged what I asked you instead you huffed and puffed and rolled your eyes at me as if I were bothering you. There was absolutely nobody in the store and you were doing absolutely NOTHING but fumbling with things on the shelf. You are in the field of customer service, if that’s not something you want to do then find you another job. To the lady that checked me out thank you for being sweet and assisting me with helping me find what I was looking for. Maybe you should share some of your customer service skills and expertise with your colleague.

5 months ago

Nikki Nomad

I've been coming here for years and as an autistic adult the pharmacy staff could use some training. Everyone I come in I feel ostracized / judge / lack of basic customer service. I leave here trembling and questioning my whole experience. This one lady is so extremely rude and I get they are busy and have other things to do but she knows she's short fused and rude. It's almost like a power thing. And it's sad. Autistic adults deserve empathy or at least some respect.

4 months ago

Katelyn Walker

We have used Walgreens for a while now. In general, the locations we’ve used have been good. This one is the exception. We are staying the week in Houston. I ran out of my emergency meds unexpectedly and figured I would call this location to see if they could fill it. I called on Monday morning and was told I could pick my meds up that afternoon. Great! … but then they were delayed. Tuesday, same thing. I called and was told I could pick up that afternoon. Delayed. Today? Same thing!! I asked whey they kept delaying it. I was told it was the delivery system doing it. So, I asked why I was supposed to trust it would be ready today or before we leave. Her answer? That’s what the system says. ?!?! … not helpful. No apology. No offer for further assistance. Nothing. Do not expect efficiency or decent customer service … super disappointed and these are emergency meds … I guess that doesn’t matter either ….

6 months ago

Kristina M

Pharmacists will put you on hold without even talking to you and let you sit there for 15 minutes until the phone system hangs up on you. Call back, and they will do it again. Really horrible service.

2 months ago