TrillPreps

Recently moved in and had an amazing experience thanks to Alondra Mejill who is a leasing consultant here. She was incredibly friendly and helpful and was really gracious and flexible with her time to show us all the different floor plans, answer our many questions and would notify us asap when a specific floor plan we wanted became available. She replied to all my emails of questions I had about the apartment complex in a prompt and professional manner and once we decided we wanted to move here she helped prioritize our application to get the exact apartment floor plan we wanted. Her above and beyond service was a key reason we chose Hermann Park Lofts over other apartment complexes in the area. She also helped us during the moving process to help update the appliances, selecting the best stainless steel options available and had them installed for us when moving in. We love the apartment, the complex and amenities, which are always clean and well serviced. Management is great and immediately responsive and helpful and the maintenance requests are carried out quickly. Big thanks to Alondra and the Lofts - would recommend!

2 months ago

This is the best community in Houston. The entire management team especially Angel and Shelia, they ensure all issues are taken care of promptly and kindly. They also curate great events monthly that assist us in meeting our neighbors and having a friendly atmosphere. The customer service and professionalism is rare and I wouldn’t stay any other place! I renewed my lease because the amenities are so top tier it’s everything you need and truly luxe. The pool is always well maintained and clean, the grill area is beautiful and the Starbucks coffee is the best perk lol! This is your sign to move in now! 1000/1000

2 months ago

The absolute worse experience of my life! I didn’t even live here a year before my car was broken in twice and I’ve had almost $500 worth of stolen packages taken from my front door. It is a false sense of security! Cameras that do not work at all and no on site security. 10/10 would not recommend

a month ago

When we were initially looking for a new place to live we were torn between a couple places, but it was working with Alondra that really sold us on these lofts. She worked with us for months to find the perfect place and since moving in she’s been just as helpful! I’ve never had such peace of mind in an apartment complex before and she’s been a huge part of that. Love the location and amenities as well! The staff really does so much to make it a clean and nice place to live

2 months ago

My partner and I lived here last year and couldn’t wait to move out after experiencing numerous issues with the facilities: 1. The elevators break down constantly, and when they are working, you're likely to find dog urine or trash in them at least once or twice a week. 2. The appliances are extremely outdated and caused our electricity bills to be sky-high every month. The washing machine tore several of our clothes, and the dryer often required two or three cycles to fully dry them. 3. The valet trash service makes the hallways smell terrible for most of the day, and you're likely to have to dodge trash bags on your way to your apartment. The smell of weed is also consistently present. 4. A piece of ceiling tile actually fell on us, and we had water leaks in the walls that were never fixed during our stay (photos included). Other maintenance issues were also ignored because, according to the management, their vendor “didn’t have the parts,” which was a recurring excuse. 5. We were charged over $900 when we moved out, and it took them two months to return our deposit, which they, of course, partially withheld. This is not only outrageous but also illegal and in direct violation of their own contract, which states deposits should be returned within 30 days. This is the kind of place you're dealing with, so think twice before moving in. 6. There was a massive flood in the basement that leaked into the elevators, putting everyone in the building at risk. 7. I wish the manager would spend more time addressing the property's actual issues and renters’ concerns instead of trying to polish the property's reputation on Google reviews. The “thank you for your honest feedback, we’re working to address these issues” script is getting old. 8. Cars get broken into regularly, and the parking lot gates are broken two-thirds of the time. Trust me, you can definitely find a better place for the amount of money you’ll spend renting here, or even for less. Just keep looking.

9 months ago