Russo's New York Pizzeria

I placed a 5:45pm pickup order around 2:00pm, so I was disappointed when it still wasn’t ready upon arrival. It wasn’t extremely busy inside, which made it even more confusing. I understand delays can happen, but it made me question the purpose of selecting a pickup time if the order isn’t going to be close to ready at that time. After arriving at 5:45pm, I was told by the two young ladies at the front that it would be “out in a minute.” I ended up waiting until about 6:00pm before my order was brought forward. Unfortunately, when it was handed to me, no one verified the receipt against the items in the bag and the order was incomplete. I noticed the wings were missing and mentioned it. She went to check, and after waiting a few more minutes, the wings were brought out. However, again, the receipt wasn’t reviewed to confirm the sauces. As she was tying the bag, I politely asked whether the blue cheese dip was included , it wasn’t. She went back once more to retrieve it, which meant another wait. When she returned with the sauce, she apologized and walked back to the kitchen but forgot to hand me the wings, which were still sitting behind the counter. I then had to wait yet again until someone came back so I could receive the rest of my order. The staff was polite throughout the interaction, but there appears to be a clear gap in training and process. A 5:45pm pickup turned into nearly a 30-minute ordeal due to a lack of order verification and communication between the kitchen and front counter. An incomplete order should not be leaving the kitchen without being clearly communicated, and the front staff should be validating receipts before handing food to customers. This type of breakdown will ultimately cost the restaurant money and repeat business. The team working on 2/14 around 5:45pm would greatly benefit from additional training and better operational coordination.

2 weeks ago

Not sure if it's due to ordering closer to closing time, but the pizza and the wings appeared and tasted burnt. The wings tasted like they were fried in old oil.

2 months ago

We were sad to see the Russos in Bella Terra closed down but were happy to see this new location not too far from our house. The food and service have been great thus far and while we haven’t dined in yet, it is a very nice & spacious location. Staff can be a hit or miss as some are more helpful than others. The young man that was there last night was very friendly and helpful

3 months ago

From the moment my son and I walked in Camden took great care of us. The food was so delicious and the attention that Camden gave us was top tier. I asked him could he put a football game on for me and he delivered. I asked my son what did he rate his experience and would he like to come back, he said a 10 out of 10 and he wants to come back again asap. The size of the pizza was absolutely unbelievable, keep up the great work and Camden thank you for catering to us man, your dedication definitely didn’t go unnoticed.

2 months ago

We ate dinner here on a Saturday night with a family of seven. Our waiter Taim was very attentive and worked to get our small children's food out first, got us refills pretty quickly, and was very good at checking in of we needed anything. We tried the old world pepperoni, the buffalo chicken pizza, and the new York village pizza. The Old world pepperoni pizza was delicious! My kids enjoyed the pasta and the kids giant cheese slice. It wasn't too busy and overall was a good experience.

2 months ago