Red Robin Gourmet Burgers and Brews

Bethany Butler

OMG!! I will never be back to this location ever again. It was the worst experience. First I didn't get served until about 10 minutes into being seated. They were relatively busy for a Saturday I get that but the people who were set after I, were served immediately. I have zero expectations of a good experience from the get-go. Hamburger was not cooked fully and when I asked for a manager with my eyes by the way, I had say it out loud so the manager can hear me and the whole restaurant. And it wasn't because I was being rude it was because the manager couldn't hear me say it three other times. I am not that soft spoken. I never got a refill on my water. And it took another 10 minutes from me to ask for them to add my burger back to the grill. The fries were good. No service is absolutely lousy. I've never had this bad of experience before at this company. I wouldn't recommend this location if this was the only food in town. Also the prices have gone up by like five dollars. There was no Burger on that menu under $15

2 weeks ago

William Viverette

Joe the waiter was outstanding. The bacon and bleu burger was as good as the one at Fat Tuesday in the French Quarter in New Orleans. Cool stuff on the walls, and ceilings, and countertops, and over the door leading to the bathrooms. Take it all in, very offbeat and upbeat atmosphere here. And make sure to join the birthday club!

3 months ago

Karina Capetillo

I’ve been coming to this location for a good while and I’ve never experience bad service. I enjoy very much the ambiance at RR! In fact I went today for dinner and Darius, my waiter… was very attentive, nice and friendly. He was on the ball with my refills without me having to ask nor get his attention. Ya’ll need more waiters and waitress like Darius! He went above and beyond today with his customer service.

a month ago

Frederick Walton

This red Robin was a great location to be at . The server Maddy easy sweet and attentive. The manager abel was very helpful and friendly. Thank you for giving us a great experience. We will come back. I highly recommend this location over the rest of Houston!

3 weeks ago

Maria Hunter

This place has went waaaaaay down hill. Frys are not the same they were nasty and soggy. Table smelt like old wash rag. The server was good but the food was just awful. We haven't been here in a long time but decided to show our kids how awesome the endless fries are and the burgers were so good. Today yea completely different. Frys were soggy and apparently you have to ask for endless frys these days or they charge you extra. My rewards discount was transferred to the table beside us for some reason even though we were there like 40 min before these people even sat down next to us. I was told my rewards of 10$ off would ve given back to me but it never was. I was also told our reds robin double burgers were discontinued so they wouldnt honor the reward. Bunch of BS basically. 140$+ bill for crap food and will not be back again. Again the waitor was a good guy nice n all but our bill was rediculous and i didnt get my rewards of 10$ back because it got spent on the table beside us. I really hope they enjoyed the free 10$ off their bill. Red Robins has turned to shisa. Will not go again.

2 months ago