Prosperous Fried Chicken

Today 2/2 at approximately 5:40 pm. I drove through drive through and the lady that worked drive through had the worse attitude that I've ever experienced at any place of business. She reacted on the speaker immediately as if she had a bad day and was very short and horrible tone of voice. She rushed me through and seemed to be very annoyed with any additional questions. As she attempted to give me my change after paying 10.00 bill for my 4.99 chicken tender and biscuit special she was so busy arguing with the customer behind my vehicle and looking back at him with a very annoyed and unprofessional attitude she short changed me by 1.00. She refused to give me a receipt and handed me 3 dollar bills and a couple of loose coins. I proceeded to ask her for my receipt to verify the cost and she still refused and said in a loud tone I GAVE YOU 4 dollars and some change which I knew was incorrect. I only received 3 loose dollars. She then instructed me to pull my vehicle up and the food will be brought out to me. After such bad attitude with me I went inside and she was about to walk out to bring my order. I ask her who was the manager on shift and she said loudly I AM! I explained to her that I wanted my correct change and she said loudly I AM NOT GOING TO ARGUE WITH YOU ABOUT A DOLLAR! I wasn't speaking loudly nor with an attitude although she still was upset and rude. She stated loudly to me in front of other customers DO YOU NEED A DOLLAR and I proceeded to explain to her that if the drawer is over 1 dollar at the end of the night it belongs to me. She went near the register and brought back 1 dollar and rolled her eyes an walked off. How can a supposedly manager of a food establishment greet customers in such manner. When I walked out to go back to my vehicle the customer behind me parked waiting on his food said I agree totally with you Mam! That lady at drive through has a problem!! She should never work dealing with the public maybe they should promote her to maintain or ground keeper. I feel bad that Hartz hired such a rude and miserable individual to ruin there establishment. It's too many other Restraunt's that appreciate there customers and treat them professional and treat them with professionalism and appreciation. I will definitely never visit Hartz on Fondren again!! I rate them zero stars.

a month ago

This is the best Hartz’s in Houston. I did a large pick up order here and everything was wonderful and timely. The customer service is unmatched. Will definitely be back for any future orders. Very clean restaurant too

a month ago

This new chicken place opened up in an old Church's Chicken location. My wife drove over and picked up some chicken tenders, fries and some livers for herself. She got a drink and asked for gravy....the gravy never made it into the bag. They're brand new so I won't deduct a star. The 7 chicken tenders, fries and rolls were amazing....didn't try the livers but my wife loved them. We'll be back. They have a lunch buffet.

a year ago

We came in through the drive through on a Wednesday to order and the girl in the window has a really bad attitude, we didn’t know there was a deal on what we had ordered so when she said it was only $5 I asked again if she put everything I said and she rolled her eyes and said it’s $5! And then angry said we have a special today! And I said oh okay so how does the special work and she got upset and have me more attitude talking about you asked for half and half it’s $5! So I just said is there someone else who I can speak to please and she said “she finna tell you the same thing I am “ and I said thats fine I wanna speak to someone else and she just stood there … so I pulled around went inside and the manager helped us and was very sweet and polite. Manager had cute long lashes and pretty red hair, can’t really remember her name 🫠

2 months ago

I ordered a 3 piece dinner i literally ask for all dark drumstick wing and thigh and rice and gravy and one extra dinner roll but this is what what I received 3 wing and a dinner rolls and the food is cold the MANAGER acted as though I getting on her nerve and was very impatient but yet we're the consumer and that's how they get paid . I will never ever eat at this establishment again. Its not worth the time drive nor sanity

a month ago