Popjoi

Tara

Dear H-E-B Management, I wanted to bring to your attention a situation I witnessed recently at your store. While I was at H-E-B, one of your employees who collects carts was clearly struggling to move two long lines of carts back into the store. Cars were lined up behind him, waiting to get through, and it was obvious he needed help. A woman nearby mentioned that she was in a hurry to get to the doctor and asked two of the curbside employees if they could assist him. Unfortunately, instead of helping, they laughed and made comments to each other, saying things like, “Oh, she said she’s got to go to the doctor.” Meanwhile, several cars—about five or six—were stuck waiting because the situation wasn’t being addressed. I spoke with Tina, who identified herself as the curbside manager, and she explained that it was a liability issue and that curbside employees couldn’t help the cart attendant because if they accidentally hit a car, it could create a problem. However, since curbside workers regularly move around cars to load groceries, that reasoning didn’t seem consistent. To me, it felt like more of a cop-out than a real explanation, and it was disappointing to see an employee struggling and customers being delayed while others stood by. I’m sharing this because I know H-E-B is known for great service and teamwork, and I believe this situation could have been handled better. Thank you for taking the time to look into this and ensure that all employees support each other and treat customers respectfully. Sincerely, [

3 months ago

N H

Check the ingredients in ALL H-E-B branded products (Meal Simple, Hill Country Fare, etc.) before you consider eating them. They use A LOT of harmful ingredients. If you want to consume phosphoric acid, carrageenan, monocalcium phosphate, disodium diphosphate. sodium phosphate, silicon dioxide or Red 40 food coloring, among many others, then HEB's own products are the food for you! If indeed you can call that food.

3 months ago

Nancy Olubori

Great grocery store chain in Texas. They have fresh produce and vegetables available every day. You can find literally all of your grocery needs here. The checkout process is usually easy since they typically have a lot of lanes open. Their gas prices are also some of the best prices you will find in the city. Check out more photos on my Instagram: nancyuche_

3 years ago

John Trouth

Curbside setup is atrocious, waiting for an hour plus on a delayed order. They dont tell you it's delayed until you get there.

4 weeks ago

Priscilla T

I went here again and it’s a great place! There is a variety of food here. The environment is very clean and the employees are so nice and answer your questions .Go check it out guys !

2 years ago