Menchie's Frozen Yogurt

If I could leave zero stars I would. The reviews aren’t wrong this is the worst location you could go too. Manager is extremely rude and the machines are never working. We went to pick up a cake order I had put in which I already felt sketchy about since when I was placing the order the employees had no idea how to take a cake order, well once I received the cake I felt like it was a joke. I can’t believe they were trying to sell this ugly cake to me for almost 40$. Mind you once I told the manager she automatically started blaming me saying I didn’t explain to them how I wanted it which I did. I gave them liberty to do as they please as long as it was the correct flavors and looked presentable and the one they presented to me was not at all something you should give to a customer. It was melted and her excuse was that it’s because it’s yogurt. I couldn’t believe it then she wouldn’t let me take a picture of it so I instead forcefully took a video of how poorly these people were dealing with the situation. She kept putting her hands on me so I wouldn’t take the picture and kept saying she was going to call the cops. Instead of owning up to their mistakes they want to blame the customer. I added a screenshot of the video I took so you can see how poorly the cake was presented to me vs a cake my family got from the humble location straight off the fridge (not the same day) but I wanted to show the difference of how Menchie’s standards are suppose to be. The manager here def needs a new job because this ain’t it girlfriend. I would def not order cakes from this location. Go somewhere else! If they don’t have cakes ready to go in their locations they probably suck at making them.

6 months ago

The restroom was really dirty — no toilet paper, no napkins, and it clearly hadn’t been cleaned in a while. That was disappointing. Also, the cashier had headphones in and didn’t greet me or hear what I was saying. Customer service definitely needs improvement. What I did like was the new Peach ’n Cream yogurt — super tasty and refreshing. Hope the cleanliness and service get better, because the yogurt flavors are great.

9 months ago

Cute location but lacked a lot things. Most flavors were out, they didn’t have a lot options for toppings, the fridge was empty and it wasn’t the cleanest place. The frozen yogurt itself wasn’t the best either.

3 years ago

Completely wrong order from Uber Eats app and misleading availability. The menu selection for this particular location stated they had Vegan options so I ordered the Vegan Mint chocolate chip almond ice cream. The order ticket/history also mentioned the intended flavor BEFORE confirming purchase. Once the purchase was complete, the vegan option was no longer available on the history or upcoming order. I was mislead into spending money for a selection I didnt want. I ordered Vegan Mint chocolate chip made from Almond Milk and recieved a plain, non vegan vanilla-esk yogurt with no toppings placed inside the soft serve. No RECEIPT was given either and spoon is just laying at the bottom of the bag. Only right thing are condiments but that's it.

2 years ago

Love the place. Has limited but tasty frozen yogurt. The floor might be sticky when u go to get some frozen yogurt, but the table and chairs are really clean to enjoy the treat. I would try this place out.

4 years ago