Jailbird

Robert Lane

Shut down all but one assisted checkout lanes? Check. Replace them with at least eighteen self-checkout kiosks? Check. Make sure that at least a third of those self-checkout kiosks are shut down and unattended at any given time? Check. What do customers want? Small personal carts. What do customers get? Seventy thousand large unwieldy carts that that are completely inappropriate for the self-checkout kiosks. Customers choose cheap plastic carry baskets instead. No cheap plastic carry baskets to be found because they are all being used and/or nobody has bothered to put them back at the entrance. OK, Kroger, I guess I'll do your job for you. Scan an item, put it in my bag. Scan an item put it in my bag. "Error! Please make sure to scan all items!" Wait patiently for the attendant to come over and watch the little video and enter their code. Scan an item, put it in my bag. Scan an item, put it in my bag. Scan an item, put it in my.... "Error! Please make sure to scan all items!" Leave my groceries there and walk out and go to HEB instead where they respect their customers' time.

3 months ago

Adanias Portillo

Around 8:00 PM tonight, I visited this Kroger location to purchase a 12-pack of beer. I greeted the cashier and presented a valid U.S. driver’s license issued by the State of New Mexico. The cashier examined my ID and stated she was unsure whether alcohol could be sold in Texas using an out-of-state driver’s license. I calmly explained that a New Mexico driver’s license is a valid U.S. ID and that, by that logic, Texas residents would not be able to purchase alcohol in other states either. At that point, the cashier accused me of being rude, which was not the case, and then told me to take my business elsewhere. This interaction occurred in front of other customers. This situation reflects a lack of basic training regarding valid forms of U.S. identification. There are 49 other states in the U.S., all with different driver’s license designs. An employee working in alcohol sales should be able to recognize and accept a valid U.S. driver’s license, regardless of the issuing state. I believe this incident should be reviewed, and additional training provided. Customers should not be denied service or treated disrespectfully simply for having a valid out-of-state ID. After posting this review, I noticed multiple prior reviews describing the same issue. This appears to be a recurring problem, not an isolated incident. Kroger management should be aware and address this to prevent further customers from experiencing the same situation. Cashiers name is Myrta

2 months ago

Lupe Garcia

The guy that works in the deli has poor communication skills and does a really bad job at following basic instructions. Since when do you leave the Styrofoam container sitting on the glass with the sides on top. Didn't ask if we wanted to pay for it there , did we want a plastic ware pack so we could eat , did we want some sauces or even if we wanted anything else. He is very rude that isn't the way the workers should be acting. Sell that chicken and the rest of those sides don't just ignore the customer. That mashed potatoes didn't come with gravy since when? I just didn't like the over all attitude he was giving us. If you don't want to work go home. I think at this point Kroger doesn't even care. They do have lots of prepackaged food in the deli area but warm food deli forget it. The chicken looks great but the guy acted like he was taking it home and I was cutting into his meal later. Not sure why I didn't get sauce with them expensive strips but I should have because they was very dry. I think as far as customer service is concerned they failed horribly. As I was leaving I told the security and he didn't even act surprised. He said the man always has a bad attitude let him make it. Let him make it man come on let me make it I was about to buy a family piece chicken box and he stopped me with the way he threw my stuff up on the glass. Like no sir I don't want nothing else from you or Kroger acting like that. So yeah I don't like the deli man but they got good food there if you don't have to deal with anyone to get it.

a year ago

Scarred Beauty

One star is too much. I've been here a few times. There's a young man who works at the service counter, he's very disrespectful and he knows it's okay to be disrespectful because management isn't going to do anything about it. I went in today and was totally disrespected by a deli worker, I asked one of the nice ladies as self check out to give me a manager she called for one but they never came. She also informed me that he probably wasn't going to come because he really doesn't care like that. So a trash manager will produce trash workers. I go to this store out of pure convenience, but I will blame myself for going back after being disrespected the first time. I know nothing is going to be resolved. The first time I went and was disrespected by the young man behind the service counter, I spoke with the manager who literally looked at me like I was trash. Like I said a trash manager will produce trash workers, and that only turns this Kroger into a trash store.

4 months ago

Anthony M.

Great selection of things. Thank you to Michelle for the samples of Shiner Bock! Very nice and professional. Knows her drinks. 🌵 🍐 🍻

a month ago