Jailbird

The guy that works in the deli has poor communication skills and does a really bad job at following basic instructions. Since when do you leave the Styrofoam container sitting on the glass with the sides on top. Didn't ask if we wanted to pay for it there , did we want a plastic ware pack so we could eat , did we want some sauces or even if we wanted anything else. He is very rude that isn't the way the workers should be acting. Sell that chicken and the rest of those sides don't just ignore the customer. That mashed potatoes didn't come with gravy since when? I just didn't like the over all attitude he was giving us. If you don't want to work go home. I think at this point Kroger doesn't even care. They do have lots of prepackaged food in the deli area but warm food deli forget it. The chicken looks great but the guy acted like he was taking it home and I was cutting into his meal later. Not sure why I didn't get sauce with them expensive strips but I should have because they was very dry. I think as far as customer service is concerned they failed horribly. As I was leaving I told the security and he didn't even act surprised. He said the man always has a bad attitude let him make it. Let him make it man come on let me make it I was about to buy a family piece chicken box and he stopped me with the way he threw my stuff up on the glass. Like no sir I don't want nothing else from you or Kroger acting like that. So yeah I don't like the deli man but they got good food there if you don't have to deal with anyone to get it.

2 years ago

Shut down all but one assisted checkout lanes? Check. Replace them with at least eighteen self-checkout kiosks? Check. Make sure that at least a third of those self-checkout kiosks are shut down and unattended at any given time? Check. What do customers want? Small personal carts. What do customers get? Seventy thousand large unwieldy carts that that are completely inappropriate for the self-checkout kiosks. Customers choose cheap plastic carry baskets instead. No cheap plastic carry baskets to be found because they are all being used and/or nobody has bothered to put them back at the entrance. OK, Kroger, I guess I'll do your job for you. Scan an item, put it in my bag. Scan an item put it in my bag. "Error! Please make sure to scan all items!" Wait patiently for the attendant to come over and watch the little video and enter their code. Scan an item, put it in my bag. Scan an item, put it in my bag. Scan an item, put it in my.... "Error! Please make sure to scan all items!" Leave my groceries there and walk out and go to HEB instead where they respect their customers' time.

7 months ago

The way I crashed out when the Kroger in the heights closed 😩😭 but this is a decent replacement that’s not too far. They always have a much better selection. Check out sucks as most grocery stores 😅

a month ago

Great selection of things. Thank you to Michelle for the samples of Shiner Bock! Very nice and professional. Knows her drinks. 🌵 🍐 🍻

5 months ago

I really like my local Kroger. The people who work here are great, especially Priscilla and Ryan who are always amazing. The rewards program has honestly saved me when I’ve been low on cash, and the gas station is incredible for knocking 30¢ or more off per gallon. The quality and variety of goods could use some improvement, but as an H-E-B stan I don’t mind splitting my shopping between the two. Kroger holds its own and keeps me coming back

9 months ago