Frank N Steins

NEOMEETS USA

Amazing food, awesome service, and a great atmosphere. Everything came out fresh and full of flavor, and the staff was welcoming and attentive the entire time. The vibe is fun and laid-back, making it a perfect spot to hang out, grab drinks, and enjoy good food. Definitely a place I’ll be coming back to and recommending to friends.

a month ago

Diana Blackwood

My family and I have frequently visited this bar. It’s close to home and we have always enjoyed the food, bartenders - especially Raul and atmosphere until tonight. We were served by the business “manager” named Nina so she called herself. She presented us with this menu - pics attached. When we ordered the bone-in wings which were advertised as $0.99/each she advised there was an error with the menu - the wing special was for boneless only. I referenced the menu for bone-in which I was happy to purchase. She said the printed menu was wrong and I said you should honor the advertised price. She then said she called bar owner to see if she could honor the price and he said no… okay. We also ordered wings to go and clearly advised her we would inform when to put the order in. The plan was to have fresh wings for the kids. At the Moment we wanted to enjoy our food and drinks as we usually do, then take the order to go before leaving. Half way through our meals Nina came to us with the to-go orders - mind you we didn’t ask for them as yet. Baffled, I informed her I clearly said I would tell her when we were ready for our to-go orders. She offered to re-fry the to-go orders already prepared, packaged and placed in front of us as we were eating . She then went on to tell us she felt like I was rude and condescending about the menu price and they were not a franchise. She said clearly, “I match energy.” We could go to Buffalo Wild Wings or Pluckers if we didn’t like the service… okay, we sure can! I asked to speak with the owner as her representation for the establishment was not acceptable. We then was speaking with the other bartender - didn’t get her name but as we were speaking Nina came back over and interrupted us and said. “Are you still talking… just leave already.” This chic has a lot to learn. I told her this was our neighborhood spot we come to and her service was unacceptable. There are may places to visit in Houston and although I love their wings, dealing with a classless bartender like her after a long day is not okay. My friend who just lost her husband had no patience for this type of service and told her just that… to say the least tonight was the WORST service we ever experienced at Frankenstein’s since we started coming her in 2008. Not okay! Lesson here is if you want to lose Patron’s tonight’s experience was the best way to do so. We experienced lack of customer service, attitude and felt challenged, especially with her saying “ I match energy… lady what??? As a professional in O&G I can tell you I will not ever tolerate someone speaking to me in such manner. I guess when your not a franchise you can talk to people however you want. Not here. My dollars can be spent anywhere.

2 months ago

sunny mansukhani

I had such a pleasant experience here yesterday. Layla the bartender was absolutely amazing! She was attentive, polite and very professional. Any time I needed anything she was on top of it. Thank you so much Layla for exceptional service yesterday!

3 weeks ago

Robyn Stephens

We saw this place from the parking lot and decided to go in and take a look. This place has a lot of room. It has basketball hoop games a boxing bag that you hit casino slot machines in the corner dartboard looks like a dance floor a couple pool tables a table seems like a very nice atmosphere. We ordered the classic burger with cheese and fries and the whole red snapper with rice and vegetables. My food was excellent. The red snapper was so tender. The seasoning was on point now the zucchini and squash was very soft and the broccoli sitting on top was a little too crunchy but overall, I would definitely come back. I also had a doctor version of a Long Island and it was good and strong..

a month ago

katie mcnab

Came for the Steelers game, super busy but everyone staff wise were fantastic. Bartender working was attentive given it seems like he might have been the only actual bartender. However the cigarette smoking inside not ok, it ruins absolutely everything good about this place.

a month ago