Fleming's Prime Steakhouse & Wine Bar

We had been looking forward to trying Fleming’s for quite some time and finally decided to give it a visit. We ordered a filet, dry aged ribeye, loaded mashed potatoes, Brussels sprouts, and drinks. Both steaks were cooked to a perfect medium; however, they lacked flavor. Before we even tasted the steaks, our server asked if we would like A1 sauce, salt, or pepper. We declined, as at a restaurant with this price point, seasoning shouldn’t be necessary. After tasting the steaks, though, it became clear why the offer was made. The restaurant was surprisingly quiet for a Friday night, with only about eight tables occupied, yet the service was extremely slow. Our server apologized multiple times, which we appreciated, but the delays were still noticeable, especially given that the restaurant did not appear to be understaffed. The sides were enjoyable, and we had no complaints there. On our way out, I stopped to use the restroom and noticed the toilet paper was nearly gone, fortunately, there was just enough. The restroom itself was also not very clean and had an unpleasant odor. Overall, I wouldn’t place this restaurant in the same category as other high-end steakhouse chains like Mastro’s, Ruth’s Chris, or Perry’s. I don’t enjoy leaving negative reviews, but the overall level of disappointment and dissatisfaction made this experience hard to overlook.

2 months ago

Staff is super nice, however they didn’t care that we did not get our steaks as requested. The filet mignon was to be Medium which was very rare! And my ribeye was to be medium well and it is still medium after they grilled it again. Ridiculous! And super disappointed…

3 months ago

Last Saturday, I booked a reservation for a party of 13 to celebrate my boyfriend’s birthday. We chose Fleming’s because we hadn’t visited in a while and wanted to patronize what has long been considered a Houston favorite. Unfortunately, the experience was extremely disappointing. We were informed during booking that birthday accommodations and table decorations would be provided, but the evening quickly became disorganized once service began. Two servers were taking orders for our large party, which created significant confusion. Guests seated on one side of the table either received incorrect meals or never received their food at all. Several orders had to be converted to to-go meals because the restaurant was closing before food arrived. Even then, the to-go orders were incorrect, placed in the wrong bags, and included charges that should not have been on the checks. The birthday dessert experience was also underwhelming. My boyfriend was served a crème brûlée that was cold and had the texture and taste of packaged pudding rather than a freshly prepared dessert. As a professional chef and culinary arts instructor, I understand the challenges of large-party service, but there appeared to be little urgency to correct ongoing issues even after management was made aware. Half of our party left without properly eating, which is unacceptable for a planned birthday celebration. For perspective, my personal ticket for just two guests exceeded $325 before gratuity, and many others in our party also spent significantly. At that price point, guests reasonably expect coordinated service, accurate orders, and properly executed food. Unfortunately, that level of quality was not delivered. My own steak was not cooked to the requested medium temperature, but given the extended delays affecting the table, I chose not to send it back. By the end of the evening, we felt rushed out rather than celebrated. I do want to acknowledge that one of our servers was excellent and professional throughout the night. However, overall service coordination, food execution, and management response fell far below expectations. We specifically chose Fleming’s over other restaurants for this celebration, and it was disappointing to leave with guests still hungry and a birthday experience that felt chaotic rather than special.

a month ago

We came on Wednesday and had a reservation for 6. We came half an hour early and the host Kemani was very helpful in getting us seated at the bar and at a booth. Both Christians were absolutely fantastic and took the time to explain the menu and drinks to us. Overall a very good first impression and I would definitely recommend this place to friends and family

a month ago

My husband made reservations for our anniversary and it was Lovely evening. The table was lightly decorated. We enjoyed surf and Turf meal with some very good cocktails of blueberry lemon drop and strawberry basil gin. As an added touch We were given champagne with our desert and a picture to remember the night! We also had a fantastic server which just added the cherry on top of a great Experience!

12 months ago