Dunkin'

Was expecting fresh early morning donuts but these were like day old. Coffee okay. Service super slow.

2 months ago

Placed a mobile order at 7:57 p.m. (store closes at 9). Waited at the drive-thru speaker for about 10 minutes with no response. Pulled to the window to let them know I had a mobile order and waited another 10 minutes. Completely ignored the entire time. If mobile orders aren’t going to be honored close to closing, the app shouldn’t allow them. Basic human acknowledgment would have gone a long way. Left without my drink, out $5, and a really bad taste in my mouth for a place I go 4-5 mornings a week.

a month ago

Hello, I am writing to share a recent experience at your location that left me very disappointed. I completely understand that businesses can get busy, and I am always patient when that happens. However, basic acknowledgment and communication with customers should still be expected. I stood waiting for over five minutes while two employees clearly saw me but did not greet me, acknowledge my presence, or say a single word. They continued working without any interaction. Another customer entered and experienced the same treatment. When I eventually decided to leave, there was still no apology or acknowledgment. What made the situation more concerning was that one of the employees appeared to be in a supervisory or managerial role, as the other employee was asking her questions. This suggests a lack of proper customer service standards and training. A simple statement such as “We’ll be with you shortly” would have made a significant difference. Ignoring customers entirely creates a very unwelcoming environment. I strongly encourage additional customer service training for your staff, particularly around communication and professionalism. If employees are unhappy in their roles, it unfortunately shows—and that directly impacts customers’ experiences.

3 months ago

I ordered a large hot chocolate and drove back to my hotel room. By time it cooled enough for me to even try it I was so disappointed. It literally tasted like water with a hint of chocolate. I took it back to them to see if they could fix it. I talked to one person who had to talk to another person who then had to call management to see if they could even fix it. They finally agreed to remake it. I take the new cup that is once again blazing hot (not complaining about the temp at all) back to my hotel just to try it and it tastes like water still. Tastes exactly the same. This place is an absolute joke. No one knows what they can and can’t do. It’s pathetic.

5 months ago

I ordered the brown sugar, shaken espresso I ordered a large every day and usually I’m OK with a good amount of ice but the ice was all the way from top two bottom and he told me that’s how he normally is and I told him no it’s not, i come here 5 days a week. i don’t like leaving bad reviews but it’s only when the older gentleman is there

2 months ago