Dick's Sporting Goods

Never come here if you are trying to buy shoes in a reasonable time frame. They take forever. I missed my workout because of their policy of "ordering shoes" and waiting for them to brought out led to them saying they weren't available after 10 minutes of waiting. Then I tries to do a different pair, ended up waiting 20 minutes, and then was told they "didn't see the order." 30 minutes JUST TRYING TO SEE IF A PAIR OF SHOES FITS! Management should be embarrassed that they lost an easy sale because of their useless "system." And I am super irritated that I missed the small space of time I had to workout because of it. I was literally about to buy shoes i dont need for the sake of convenience rather than make the drive home. Used to always buy my shoes at DICKS. I will not be shopping here for shoes again. Ridiculous.

3 months ago

Very nice spot with a lot to do. I usually go look at the soccer cleats and even look at the jerseys which the selection is pretty good. I also play a bit of Miny golf every now and then to keep things interesting.

3 months ago

I want to thank Ryan in the golf department excellent customer service. Found the Bushnell wingman I was looking for and called me back to let me know. THANKS RYAN 👍🏼. This is my spot for all my golf needs now because of Ryan

7 months ago

Online order pickup- I waited by the sign placed near cash wrap and one female associate told me I needed to follow the email instructions to pick my order up. I tried getting to my email but the cell service is horrid in and around the mall. The email wouldn’t load and she impatiently asked me what the item is and I told her shoes, and she replied if I could be more specific. I told her white Nike running shoes. She said she needs more details and I repeated women’s white Nike running shoes- like what more details?? Only then did she ask for my ID to go get the item. Maybe this is normal for Dick’s but you should not RELY on a customer to “check in from an email” to pick up their item. Have someone designated to online pick ups or be flexible and provide better customer service!

3 months ago

I just want to thank the Dicks staff for their help over the phone and their willingness to ALWAYS check items that I'm looking for and answer any questions for me. Mostly I want to commend their great attitudes cuz I would be annoyed with the amount of times I call. Lol. I also want to shout out to YOLANDA in the footwear department who assisted me one day when I was looking for a specific shoe in a size 14. Although they told me over the phone that they had a size 13 available over the phone, I drove out there only to find out they didn't after all. Well YOLANDA assisted me and went above and beyond her duties to assist me with my needs by finding me that same item. Although the item wasn't offloaded from the truck she ensured me to return the next day and the item would be available to purchase. Although she couldn't, by store policy, physically hold the item for me, her customer service and personal attention to my "consumerism" made me feel like I was the only customer in the building. Thank you to all the employees at Dicks and YOLANDA.

3 months ago