Dick's Sporting Goods

Never come here if you are trying to buy shoes in a reasonable time frame. They take forever. I missed my workout because of their policy of "ordering shoes" and waiting for them to brought out led to them saying they weren't available after 10 minutes of waiting. Then I tries to do a different pair, ended up waiting 20 minutes, and then was told they "didn't see the order." 30 minutes JUST TRYING TO SEE IF A PAIR OF SHOES FITS! Management should be embarrassed that they lost an easy sale because of their useless "system." And I am super irritated that I missed the small space of time I had to workout because of it. I was literally about to buy shoes i dont need for the sake of convenience rather than make the drive home. Used to always buy my shoes at DICKS. I will not be shopping here for shoes again. Ridiculous.

a month ago

Online order pickup- I waited by the sign placed near cash wrap and one female associate told me I needed to follow the email instructions to pick my order up. I tried getting to my email but the cell service is horrid in and around the mall. The email wouldn’t load and she impatiently asked me what the item is and I told her shoes, and she replied if I could be more specific. I told her white Nike running shoes. She said she needs more details and I repeated women’s white Nike running shoes- like what more details?? Only then did she ask for my ID to go get the item. Maybe this is normal for Dick’s but you should not RELY on a customer to “check in from an email” to pick up their item. Have someone designated to online pick ups or be flexible and provide better customer service!

3 weeks ago

Very nice spot with a lot to do. I usually go look at the soccer cleats and even look at the jerseys which the selection is pretty good. I also play a bit of Miny golf every now and then to keep things interesting.

a week ago

I want to thank Ryan in the golf department excellent customer service. Found the Bushnell wingman I was looking for and called me back to let me know. THANKS RYAN 👍🏼. This is my spot for all my golf needs now because of Ryan

4 months ago

Incredibly disappointed with the customer service. Christmas return / exchange time and the cashier rudely declined the guy in front of us for an exchange because he admitted to wearing the shoes. They had no sign of wear and he needed a different size. Then I was hesitant for my exchange and thought since it’s a gift they could scan the box or look up by phone number but was told no to both. I will ask the the gift giver for the receipt but how awkward. Definitely a shame when it could be so much better. Fleet feet is so much more forgiving and accommodating.

2 months ago