Da Real Deal

Elizabeth Stoffel

Everyone was professional and friendly. The best bed side manner. I have recommended Dr. Garcia and employees to all my family and friends. Couldn’t have better care anywhere else. They are the best.

2 weeks ago

Marissa Barrera

I never saw a doctor here because the front office behavior was so unprofessional and aggressive that I walked away entirely. An appointment was scheduled without my consent and without speaking to me. I know for a fact that I did not talk to anyone or book anything. I do not hallucinate conversations, and I am very clear about when I speak to someone. When I contacted the office to ask about the appointment, the staff member accused me of having made it myself and then argued with me aggressively, to the point where I felt like I was being prosecuted and had to defend myself over something I did not do. It was hostile and completely inappropriate. During that same call, I was placed on hold for over 15 minutes, and no one ever came back on the line. Earlier, I had received a call that only rang twice and then stopped. Immediately afterward, I received two text messages in Spanish stating that I had an appointment scheduled — at a location over an hour away from me, nowhere near my area. Again, I did not speak to anyone, and I did not agree to this appointment. When I tried to call back after the two-ring call, someone answered in Spanish. I said, “Hi, who is this?” and received complete silence, despite clearly being connected to a live person. After several seconds of no response, I hung up. Then, two hours later, the office called me back over six times in a row, repeatedly. I declined the calls because I was already on another call, and constant beeping from another line makes it impossible to hear. Repeatedly calling like that instead of leaving a voicemail is intrusive and unacceptable. Between scheduling an appointment without speaking to me, accusing me of lying, arguing aggressively, putting me on hold indefinitely, sending unsolicited texts in Spanish, and then repeatedly calling me back-to-back, this was one of the most offensive, disrespectful, and unprofessional front office experiences I have ever had. If this is how the office operates before you even see a doctor, I would not trust them with patient care.

a month ago

Na Lawson

My pharmacy Walgreens 6895 Griggs rd pharmacist told me to call on the 1st for my medication to be ordered on time for pickup on the 3rd . Now it’s the 12th. I had back surgery still suffering severe pain and you played with me saying call everyday so thankfully MS. Bernice sent an order for a new script to be sent to cvs. Yes bye bye Walgreens.. Thank you for your help and support Ms. Bernice. .. sincerely Ms. Grove

2 weeks ago

Drue Seigerman

I was referred and was waiting for a call to schedule. I called today and I was having issues hearing the rep spell the name of the street they are located. She hung up on me...Happy Holidays. I was able to connect with Bernice from their Spring location and she was awesome.. Less hanging up and more Bernice.

a month ago

Bryce Bailey

The wait times here are unreasonably long, and the level of professionalism is lacking. It often feels like patients are being rushed through without genuine concern for their health. Instead of being true advocates for patient well-being, the approach seems to be about finding quick fixes and moving on to the next person. Specifically Dr.Garcia. Very unprofessional and horrible attitude

5 months ago