CVS

Nae Davis

am a working professional who commutes from downtown to post oak. I just got off the bus from a long ride. I’ve received some very rude customer service from what this store calls “ a shift supervisor” she wouldn’t allow me to use the restroom. saying it’s no public restroom. I asked her how she didn’t know I was going to purchase anything. I have built up rewards with cvs. I shop at CVS more than Walgreens. My 1st priority this morning was using the restroom due to a long ride coming into downtown with much traffic. I don’t normally go to this extent but this is unacceptable. She continuously acted careless about the situation and wouldn’t allow me to use the restroom, I no longer wanted to make a purchase due the incompetent customer service that was provided by this “supervisor” she needs to be re-trained. She definitely does not represent CVS in a professional manner. I have a video as well that I wouldn’t mind sharing with corporate that shows her displaying her careless behavior.

in the last week

Leslie Rob

I just tried to call the pharmacy to ask a question. Your IVR is a terrible user experience. I needed to ask a question and could not ask general question without saying my DOB. Why must I do that in order to get a question answered that has nothing to do with a prescription? And why do you only offer voice options? The inability to use the dialpad is also a poor experience and voice is a limitation for many users.

a month ago

Sayak Banerjee

We stopped by CVS to get some alcoholic beverages when we were staying at a nearby hotel. Prices are fair (for a CVS, which typically upsells regular brands) and they have a fair collection of wines. However they were all out of beer two nights in a row which tells me that their logistics needs people who can efficiently handle inventory. The pharmacy is located on the back side of the store and has a very decently sized waiting area. Self checkout lanes are available. The thing we found to be odd was this individual who was standing next to the entry staring at people walking in and mumbling someone constantly. This also happened two nights in a row and creeped us out a little bit.

3 years ago

CATHIEDAILY

CVS Hi. I purchased items from cvs. I paid for my items and was still standing at the register. … SELF REGISTER! While at a self register I decided to check the liner that I had just purchased to ensure that it wasn’t dried out. While standing there. A store employee walked up with another customer and started to scan items. ALL WHILE IM STANDING THERE. nothing in my hand besides the eyeliner pencil. The receipt still in the machine. The bag still in tact. Not in my hand. I said excuse you. Wait until I’m done. I told him he could have went to the empty SELF REGISTER that was totally empty next to me. Or to the counter to check him out himself. There wasn’t a line. I do not understand his unprofessionalism. The store supervisor was Hispanic. The sales rep was Hispanic. And the 2 other customers that were being helped by them were Hispanic. I totally felt racially profiled. I hate to take it there but the store manager made me feel that way. I asked her if she was the manager. And how to make a complaint. She kept asking me to sign the keypad instead of asking my question. She kept cutting me off everytime I asked her how to make a complaint. She then tried to refuse my refund by throwing her hands up. Mind you I am a metro employee with my uniform on. No way she could have thought that I was there to cause trouble or anything. That store is a problematic store as it is in downtown area.

5 months ago

SAMUEL ADEDEJI

Awesome experience shopping at CVS pharmacy today; it was easy to locate the items I needed and checkout was very fast.

5 months ago