Cupfusion Cupcakery

Tameria Mace

What an amazing experience! The cupcakes were phenomenal and the service was outstanding. We intentionally visited Cupcakery after seeing it on social media and it didn't disappoint. Chase was so sweet and energetic and the astetics are lovely. We sampled several cupcakes and loved them all. Don't hesitate to visit .... 10 out of 10.

2 years ago

Rei

Parking is hit or miss but the store is really so cute. It's smaller than I thought but it's so aesthetic and there's so many picture opportunities. I was a bit nervous about the customer service, but they were all really nice and friendly. The cupcakes were okay but the frosting was delicious, I love the concepts. I would definitely be back.

2 years ago

Tashemia Jones

When we look for cool places in Houston to visit the first place we check is the google reviews. We saw this place on a whim and decided to walk over, therefore we couldn’t do our research. However, after leaving there I went to check the reviews and not to my surprise several reviews shared the same experience with the owner/ person behind the counter being rude. We never heard of this place so I was thrilled to come into such a cute place and the first thing I do is pull out my phone and the lady said no photos without paying. I asked her to please repeat herself because I was shock someone would speak to me that way. Okay, started in a rude way and caught me off guard but we were having a great date night so I definitely was not going to let this lady ruin my night. Basically we will never go back because unfortunately, we did not receive that welcoming feeling and secondly I can’t believe we paid 8 bucks for such a small basic cupcake. The icing is extremely sweet and the cake was very dense. Nonetheless, I do wish this business the very best because the concept is great, but I would kindly suggest customer service development. The place is so cute, but the attitude doesn’t match. Treat people with kindness. It shouldn’t be that many bad reviews on how people are treated in your place of business.

2 years ago

Nathan Sandland

I was a bit hesitant to go with this place for my order of 66 cupcakes because one of the reviews said the cupcakes were too dense. But the pictures looked too good to pass up so I went for it. Let me tell you: these cupcakes are the best I've ever eaten! And presentation was exactly as pictured Not dense at all. The Macarons were perfectly light and crunchy while slightly chewy on the inside. They were also very accommodating, making 6 different cupcake flavors for me and delivering them on time, even though my order came in a bit after their 48 hour deadline. Would definitely buy here again.

3 years ago

Sc_Crew_Family

I'd like to start by saying the owner has created a beautiful cupcake boutique. It's very instagramable. I can tell a lot of love, time, and hard work was poured into this business. As a woman, I always want to support other women business owners. But, I also feel there is some work that needs to be done on customer service. As a customer who recently visited this local cupcake business, I feel compelled to share my experience with others. While the cupcakes themselves were okay, unfortunately, the customer service left a lot to be desired. We were also disappointed to learn that, on a Saturday night, they were already sold out of the boozy cupcakes. Upon entering the store, I was told I wasn't allowed to video/take photos until I made a purchase. Which is fine-- that is the reason I was there. Though, I have to say I really don't understand this rule. Any free advertising (like pictures or videos) for your business is good. It wasn't just that this was said, but how it was said, and it was the first thing said to me. Having never been here before that was not how I expected this visit to go. There were other customers in the building -- and at one point they were given rules on how to use the props. Again, it was delivery, not so much the rules themselves. As someone who values good customer service, I was disappointed with my experience at this cupcake business. My friends and I felt a little uncomfortable. I really wanted to love this place, too. I hope that in the future, this business will make efforts to improve their customer service and create a more positive experience for their customers.

2 years ago