Chick-fil-A

Great place with friendly people. Always a positive experience. It is always a correct order with smiling faces. I am not sure how Chickfila always finds the best employees.

4 months ago

I’ve been to many CFA locations and have ordered the same thing many times: a Cobb salad, no bacon, add pickles, with a Spicy Filet. It’s never been an issue until today. When I got to the window and received my order the employee made sure to take the time out to let me know that they added the pickles tHiS tIMe but WoNt in tHe fUtUrE. I asked what the issue was and if it’s a cost issue I’ll gladly pay it. He said it wasn’t about the price, that they just won’t do it. In other words: just because they feel like it??? I told him I’ve never had that issue until today and he then shifted the blame saying the message came from his manager. Regardless of who the message is coming from the idea is absurd and to actually stop the customer to tell them such a thing is ridiculous. You have no logic. So you can add pickles to a sandwich but a salad is where you draw the line? Lmao. Also, wish they would’ve given me this message and service BEFORE they took my money and I would’ve gladly gone somewhere else. I got home and saw my salad so poorly thrown together. They didn’t even slice the filet like they usually do. Were they THAT bothered about PICKLES? Are the pickles coming out of their paychecks??? I know CFA customer service has declined over the years but this level of petty is a new low. Do better.

6 months ago

Honestly the food is great here, but how they treat there Black employees and red shirts are unbelievable. Team members take all the weight of doing the actual work while the blue shirts do what they want as of hardly working on floor! Some of our team knows how to handle things better without a blue shirt

a month ago

I placed an order through the app at 1:58 PM and I arrived in 2 minutes. I went to wash my hands real quick and came back and waited in the designated pick up area. In that time, the app reflected that my food was READY, however, even though at least 2 different workers asked my name, and both of them went to go "check" no one came back with my food or gave me a clear update. It ended up turning to 2:09 and a 3rd worker asked my name and checked the POS and advised me that my order had been picked up by someone else. The 2nd worker that had asked my name, ended up telling her that yes, someone had picked up my order and they were working on remaking it. Like - what? Just set expectations with your customers! Super simple! Communicate! "Hey, your order was picked up by someone else, sorry, but no worries, we're remaking it. " BOOM - that's it. It's super obvious that there are many younger workers, valid, we all have to start somewhere, but the proper leadership has to be there. Someone with experience. I ended up getting my food around 2:11 - this might not sound like a huge amount of time wasted, but when you place an order on the app, you expect it to be ready quickly so you have time to actually eat it when you have a 30 minute break.

a month ago

Maribel was absolutely lovely this morning! It was 6am, and her kindness and positive energy really set the tone for the rest of my day. Having someone so warm and welcoming first thing in the morning makes such a difference. The food was amazing as always, but Maribel’s service is what truly stood out. Chick-fil-A is lucky to have her!

2 months ago