Charleys Cheesesteaks

Jason S

The person in charge made me wait 15min for my food and then made it wrong.

3 months ago

Mo Camara

Charley's came to my life extremely randomly, I have never heard of it until today! I was in Walmart and just got done with doing inventory at all three of my properties, I currently manage in Houston, and I saw this restaurant in the Walmart that I had never seen before. The pictures looked delicious, and I just had to try one of their cheesesteaks. The Walmart I frequent in Atlanta has a Subway inside of it and I'll be honest I am not a fan of Subway, I was starving while shopping then suddenly I was overcome with joy because I got to try a new place. When I got to the register there was no one in line so I was taking my sweet time making my choices, I ended up going with the classic cheesesteak and a real blueberry lemonade, the cashier was really young and we had a casual conversation while my food was being made. I got my order and I was so hungry I decided that I was going to eat right then and there. The space was really big, they had plenty of tables and chairs, they actually had a cool backdrop and throne you can take pictures on! It's really cool to see. If I had someone with me, I would have taken a flick. The food was tasty, I honestly don't know if it was because I had not eaten all day, and my taste buds were heightened, but my cheesesteak tasted a bit salty. Again, in their defense, I worked out and played basketball all day without eating, so that could throw my taste out of whack. With all that being said, the food was good, very filling, I do believe I received an adequate amount of food that I paid for, and that is always something to smile about. Next time, I am going to try their chicken and one of their milkshakes.

a year ago

j Brown

It's just ok. The sad part is I probably won't go back... It's missing something that I cannot put my hands on. This place has potential, but.... I really don't know what it is missing. Maybe the love of cooking the food, Maybe it's to clean decor. A philly cheese steak is a messy sandwich. Meat, bell pepper,and mushrooms should be falling off the sandwich when I take my first bit. The clean decor from the outside look of the building, and Inside looks really nice. It draws me in, but the expectation for a messy sandwich is what I'm expecting. Maybe the QUALITY of meat, Quality sirloin, season on the meat ( salt, pepper, paprika, chili powder, onion powder, garlic powder, thyme, marjoram, and basil) (placing it in a small bowl, and then Placing the beef in a large bowl next sprinkling the seasoning mixture over top and stir to coat) caramelized onions, red, green and yellow bell peppers sitting in a corner on the grill charred waiting for me to order them, QUALITY stringy mozzarella cheese, QUALITY mild or sharp provolone, a QUALITY Marinara sauce, marinade meat, nice grilled buttered hoagie bun... I really don't know. I'm just rambling, and thinking 🤔💭. I hope they figure it out because I really want to like this place. (20 mins later) I had to come back. The cups are too nice. I don't need nice looking cups with the store logo. The fountain drinks were flat. The sandwich is too pretty, and gives me a little spread cheese on the bun not too much just a little. The menu holds me at the register too long. Give me more pictures and less words. They are giving more Subway feel, and not a Philly feel. Give me a food truck feel. Now that is where you get some great Philly cheese steaks. Train the crew on a food truck, maybe that is it. Again I'm just thinking 🤔

3 years ago

Dee Lo713

Kim's was very nice and courteous. Explained deals and even helped out with a customer appreciation discount. She a valuable asset to your company. It's rewarding this day in age to go to an establishment and have friendly experience. Thanks Kim you are awesome. Telling ALL my friends and definitely coming back

2 years ago

Suzy Philip

I love Charleys. Which I typically do not eat fast food but when I do Charleys is one of my go-to spots. I was excited to see one came to the Heights. Tried it out today. Customer service was really good. However, the food was disappointing. Not up to standards. The sandwich only had meat on 2/3rds of it. Also chicken (which was just a chicken Philly) had the taste of other other foods/spices cooked on grill, this leads me to believe grill was dirty. Fries were not fresh. Over all looks like management is slipping. Icee machine was making horrible noise, none of flavors were frozen or working, yet no one was doing anything about it. I am pretty sure DM was setting in lobby (with his shoes off) working on his laptop, as he met with a few of the crew members. Don’t think he was really doing what he should be doing.As I have been a DM and a RVP in different industry, he looked like he was more about working on paper work or pencil wiping an audit/ store visit. As he did nothing about the icee machine (I don’t drink them,so typically would not care, but the noise was bad.) I never seen him go behind the counter, even with training going on. Sad to see work ethics like this… I hope things turn around at this new location.

3 years ago