Benihana

Extremely bad experience. I went there during happy hour to try their burger. I know Benihana and orders a burger, but that’s what I was in the mood for. It took them around 25 minutes to get my burger and it was the wrong order not to mention the place smells atmosphere is depressing and the bartender is very ignorant about the menu and had attitude. The fries is obviously one of the cheap frozen ones not edible at all. Although the bun was regular size the patty is the size of a happy meal patty. I doubt I want to try anything else in that restaurant. They need a whole new management from the kitchen to the bar to the house.

2 months ago

Definitely my top 5 restaurants in Houston. There are soo many things I love about this place. The food, the staff and their ambience and our visit has a beautiful story to it. Big shout out to the manager Justin Morris, Tori, Benny, Mama tram and the all the staff members who went above and beyond to give a memorable experience for my family especially for my toddler. Definitely worth checking out!

a year ago

A few coworkers and I had lunch at the Benihana in downtown Houston today. I must say that I've never had a bad experience at this restaurant. The food, service, and hospitality are always excellent. Today's luncheon was no different. Even with my recently acquired dietary restrictions, team at Benihana were very accommodating. Special props to our server (Tori), who's humor and enthusiastic demeanor was very welcomed and appreciated. And, the manager (Sabian) visited our table after the meal to ensure everyone was was pleased with their dining experience. I definitely recommend this Benihana location! They know what customer service is all about!

a month ago

I must say this place has gone down hill. I used to love coming here. The last time I came was in oct 2024 for a bridal lunch. Finally tonight I was able to return and have dinner. I must say everything has changed. My reservation was at 7:30 and it took almost an hour to get seated and almost 2 hours to eat dinner. Our waiter took our order and disappeared. When it was time to pay he finally decided to reappear. he didn’t even offer us dessert which is also included. The face he made was enough. Customer service was horrible. The place needs to be a bit more tidy and organized. Since the moment you enter you can see all the chaos. Management do better!!!!

a month ago

Awesome experience. From the time we're greeted until the time we left, everything was incredible. Even on Christmas day, we were seated almost immediately. Alejandro was our chef and he did not disappoint. He was friendly and he did all of the amazing things that you dine at Benihana to see. The egg trick, the knife tricks, the onion flames and so much more. Of course the food was seasoned perfectly and tasted amazing. Yes, please visit the downtown location. You will be very pleased.

2 months ago