ALDI

The place is wonderful. However they were out of Milk. No biggie. I love the prices. The staff need customer service training. I ask the cashier if the line was open for instance and she said “ Yes of course it’s open. “. She was not behind the counter at the time. I asked the gentleman if they had milk. He went on for way too long about how they didn’t. A simple no msm would suffice. Then I asked a price check and he ask can’t you go around to the front and see if there is a price? I said I could however that lady is in my way. So I would rather ask you. I just don’t understand why every time I come here I have to get bullied in some way. Ps. Thanks for the man who offered me a cart. After I kept losing all my change. I really appreciated it.

a month ago

The store has a good selection and it looked like almost everything was well stocked even at 5PM. During my visit, I had 2 people ask to have my cart because they didn’t have their own quarter for some reason and a homeless man approached my car attempting to ask for money. Construction in the area does make getting in and out a little tricky. I do not foresee myself returning to this store.

a week ago

I wanna start off by saying it feels so crazy right a bad review on this location because I literally shop here all the time but today I end up going into the store to return some breakfast sausage that I Purchased and happened to be a bad batch I told the manager Caucasian man That I had just wanted to do an even exchange and I did not have the receipt, but the product was still in full. Only two of the breakfast sausage was missing because I had cooked those and that’s how I found out It was a bad batch. the manager proceeds to look at me and say I’ll do it for you this time but next time I can’t, I need to have a receipt because anybody can go in the trashcan and bring our stuff back then proceeded to let me know he wasn’t talking about me, but he specifically use that analogy to give an example. I asked one of the cashiers did I look homeless to them because from my understanding only homeless people digging trash cans, looking for food I’m in casual presentable clothing nothing about me gave homeless nothing about me gave digging in any trash cans to look for food and I’m also a black woman by the way so I thought that was very racist very targeted, very EMBARRASSING and very unnecessary. He did not have to use that type of example. And I will be contacting corporate to take actions further.

3 weeks ago

I visited ALDI Store #18 on 3618 Old Spanish Trail today during a moderately busy period. Two registers were open, each with lines of several customers. I initially entered a line staffed by Raigan, where there were two customers ahead of me. When I reached the belt and began unloading my items, she asked the customer in front of me to place the closed sign on the belt. I put my items back in my basket and moved to the other line without issue. Shortly afterward, Raigan stated that she could take another customer. I returned to her register and again began placing my items on the belt. At that point, she spoke to me in a raised and abrupt manner, instructing me to move forward and unload my items so the customer behind me could do the same. I complied, but the tone used was defensive and unprofessional. Throughout the interaction, she appeared more focused on conversing with the other cashier than assisting customers. I understand the need for efficiency during busy shopping periods, but clear communication and respectful customer interaction should still be expected. This experience was disappointing, not due to store operations, but due to the way the interaction was handled.

2 months ago

Very good selection of fresh produce. Customer service great. Associate saw checkout line was long and stopped his current task to open another checkout line. Loved the grapes, pears were absolutely delicious after a day of sitting out, so were the plums

4 months ago