Wells Fargo Bank Houston

All of the staff were super helpful and friendly. They were patient with us when we arrived a little late for our appointment due to parking. Mac was the banker that helped us update my name, our addresses, and open new accounts. He explained everything so we could easily understand and was very efficient! (Other than parking lol) This Wells Fargo is wonderful!

a year ago

Made an appointment and arrived on time but after waiting 10 min was told the person I needed to meet with was on the phone. As I had another appointment, I said I'd be happy to reschedule. They took my number and said I'd be contacted the following day by a different person. Unfortunately that didn't happen, and so now I've rescheduled for a different location next week. The staff at the front were pleasant, but management should ensure that scheduling/appointments are kept track of to respect customer's time.

a year ago

I was in a time sensitive situation and needed to send a wire transfer. I walked in without an appointment not knowing that having made one would have been the best choice. The teller told me that the manager was with another customer and would be able to help me in 15-20 minutes. I waited about 20 minutes and was called over by another person behind the teller counter. She was the Associate Personal Banker, Heather Jenks. She said the manager was going to take longer than expected and she would be able to handle the wire for me. The manager joined us within a couple of minutes and both handled my needs seamlessly. They were both very friendly and professional. This is the best WF location I have found. Thank you!

3 years ago

Excellent banking experience with Heather! I'm a corporate lawyer and have some pretty complicated banking needs. Heather knew her stuff, was polite and engaged, efficient with our time, and knew when to ask for clarification from her internal corporate support (rather than just pretend that she knew the answer and get it wrong which is what I've seen from a banker at a different major bank). I wish I had found Heather earlier when I started looking around for a banking partner because it would have saved me a lot of hassle. Great work!

3 years ago

I had to call this bank for an issue with a wire transfer. This is not my bank, but every single person I spoke with from the cashier, wire department, and fraud department was professional and compassionate. I hung up the phone and felt very good after dealing with such friendly and professional staff. I may have to change banks after all!

3 years ago