Water Heater Installation

Without a doubt, the best service call I made in all of 2025 was to the Hot Water Guys. My first interaction was with Veronica who was so helpful and responsive and quickly got us scheduled for an overall inspection of our tankless water heater. We will be forever grateful to Sam S. who ultimately had to address a very long list of things that needed repair or replacement. We watched in amazement as he expertly tackled a unit that had been sorely neglected. He was patient, determined, and extremely skilled. We also very much appreciated his ability (and willingness) to work directly with the manufacturer on our behalf to get warranty coverage on several pieces of equipment. Sam also shared really important information with us to help us better understand and take care of the unit now that we are the new homeowners. Finally, our review would not be complete without acknowledging the incredibly informative invoices from Sam. Each one identified exactly what the service call entailed, what his diagnosis was (exceptionally detailed yet also easy to understand), the materials/parts used, their quantity, and unit price. What a valuable and comprehensive record to have as a homeowner! Thank you so much for repairing/rebuilding our system and for being such a pleasure to work with.

3 months ago

The visit was informative. Brandon was thorough in his work. He asked pertinent questions and he even went out to my new gas meter install to check for any issues. He mentioned that I needed some maintenance on the upkeep.

a month ago

Hot Water Guys employee was professional and well knowledgeable. I would recommend the company again and will be using them to service my house. The employee explained well the process.

5 months ago

Brandon was knowledgeable and efficient. He had my tankless issue corrected in less than 1 hour. He explained his process well. You installed a tankless system at my previous home. Should I have any other tankless issues, I'll definitely call y'all.

3 months ago

I trust this company much. They installed the tankless water heater (Tom and colleagues ) 10 yrs ago. I have recommended them to many. Very professional and courteous service. They have experienced techs and looks like they train them often to keep their skills to date. As always they provide prompt service, respond fast or texts and emails, arrive in time and complete the work efficiently and effectively. Well Done HWG! Don’t ever compromise your excellent service.

6 months ago