The Cleaning Authority

The house got cleaned good and just the way I like it. They are very professional, courteous, and friendly. They’ve always been great with our cats. I would recommend them to anyone, especially anyone who has pets. I give them the highest rating!!!

3 weeks ago

Absolutely terrible experience – do NOT use this company I had a very bad experience with The Cleaning Authority in Houston and would never use them again. I called to get a quote for cleaning a 2,500 sq ft home. The person who gave the quote told me that homes this size generally take about 1.5 hours, and since this was a first-time cleaning they would roughly double the time, putting the estimate around $280. Based on that, I agreed to proceed. When the cleaning crew arrived, it was immediately clear they were moving extremely slowly on very basic cleaning tasks. They ended up taking nearly 5.5 hours to clean the house. I didn’t say anything at the time, assuming this was their business practice and that I’d still be charged the agreed-upon amount. To my surprise, I later received a bill for $480 for the first cleaning—nearly double what I was quoted. I spent days calling and arguing, and eventually they agreed to reduce the bill to $300, but the whole experience created a strong sense of distrust. Because of this, I decided to cancel future service. Here’s where it gets even worse: after I cancelled, they reversed the discount and re-charged the full amount, effectively punishing me for cancelling after their own billing fiasco. This felt extremely dishonest and unprofessional. Between the inaccurate quoting, excessive time taken, billing shock, and reversing an agreed adjustment, this company lost all credibility with me. Do NOT use this company. There are plenty of cleaning services in Houston that are honest and upfront—this is not one of them.

3 months ago

I have been using The Cleaning Authority for a couple of years now, and they have been amazing! They are always very thorough and careful at the same time. Team 21, Amber and Autumn have been my favorites! I can't recommend them enough.

4 months ago

First time using Cleaning Authority and I was satisfied! Brandi and Jennifer did a great job! Friendly ladies and nice to chat with! Thank you!

6 months ago

Esperanza and Carmelita are perfection. Thank you for always doing such a great job. We truly appreciate all your hard work! 🤩

7 months ago