Sears HVAC

Straight trash. Would have gave no stars if possible. No diagnostic. He took 5 minutes and copy pasted a report stating drain pump/filter assembly. Told me that would be 690 before taxes for the repair. Talk about price gouge for 79.00 ge oem part next day shipped for a tilt and 2 screws and 2 hose clamps with line obstruction. Now keep in mind I called knowing I am to paying for convenience and wasn't home. I declined the work paid the diagnostic called another to find my machine is covered under warranty as the drive motor is out and drain pump repair would of done nothing but drive up the bill. No professionalism at all and tech was a joke and my wife even called him out for sighing and muttering under his breath a lot and just general rudeness.

a month ago

Jonathon ois the best technician we have ever had! He fixed the problem that the first repair tech.Michael, left undone! I hope if I ever have any issues in the future with my washer, that I will be fortunate enough to get Jonathon again!

a month ago

Technician very respectful and knowledgeable. However, scheduling of the service needs a lot of improvement. It’s not the same sears tha I have known for service anymore. My appointment got pushed back every week. Use AI all you want. But get some glitches out.

3 months ago

My serviceman did a fantastic job. He was efficient, thorough, and extremely polite. He explained what he was doing and was very professional. I can’t remember his name but would like for you to check your record and give him credit for this review. He certainly deserves it. Thank you.

5 months ago

First off, the app stated michael the technician would arrive by 842am, he did not arrive until 930am The technician stated damage to refrigerator bin was cosmetic instead of what it truly is, and that is functional damage. if a bin is cracked and cannot hold items, how is it cosmetic? and because of how he relayed this to the insurance company, they denied the claim. too bad you can't do zero stars on this review

4 months ago