Pep Boys Brake Repair

I gave this place one star because they won’t let me rate it zero. I went there today for a tire pressure sensor with an appointment. Two hours later, they hadn’t even started working on my car. When I asked the guy at the front, he said it would be a little while longer. I had the appointment at 10 am, and I got the location at 9:45 am. When I questioned the point of an appointment, he said it was just to hold a spot for my service to be done the same day. Three hours later, they still couldn’t find the leak. The heater didn’t work in the waiting area, and I was there waiting for five hours in the cold! It was the worst location to go to. The employees were inside talking, eating, and on their phones. There was no sense of compassion at all. This is my only day off, and to be here for five hours in the cold is just nonsense.

4 months ago

I have been coming to this location for year's! I alway's get extraordinary service! The customer service is above excellent! I have never had a negative experience here! On the contrary I have alway's left happy and extremely satisfied! Save time and money by coming to this location! Ask for Stephanie! They love their Veteran's! 🇺🇸

a month ago

Giving one star because can’t give less to write a review. Went today for an oil change with an appointment, two hours later they had not started working on my car. When I asked the guy in the front, he said it would be like two more hours. When I questioned what was the point of an appointment he said that’s just to hold a spot for my service to be done the same day. I told him I used to come here before all the time and it often took less than hour. He said started to say something about how they have changed management several times and that’s how they run business now.I just asked for my keys and left. They lost my business today…

5 months ago

Eli and Felix were extremely professional and helpful, we really appreciate their service.

2 months ago

I went in for an oil change and fuel system cleanse at 9am. Checked update log every hour. No progress made at 5pm, 6pm. Then received a cal at 650pm. I didn't get a sticker for next oil change (even though I know when to change oil) plus oil life on my truck was still at 85%. So I highly doubt they changed my oil.

3 months ago