It's a Secret Med Spa

I had the best experience getting my lip filler done by Susana at It’s a Secret Med Spa! From the moment I walked in, everything felt so welcoming and professional. Susana was amazing, she took the time to really listen to what I wanted and explained everything in a way that made me feel confident and comfortable. She was so gentle during the process and made sure I was okay the entire time. I was honestly nervous going in, but she made it such an easy and stress-free experience. You can tell she truly knows what she’s doing and cares about her clients. My results turned out even better than I imagined, my lips look full, natural, and perfectly shaped without being overdone. I’ve already gotten so many compliments! I highly recommend Susana at It’s a Secret Med Spa if you’re thinking about getting lip filler. I will definitely be going back to her!

a month ago

I just wanted to take the time to give a BIG shoutout to Leigha! She did my lip filler and they look so perfect. She was very informative and knowledgeable on everything , and answered all the questions I had! I would definitely recommend her for injections. 10/10 recommend!

4 weeks ago

Lynn is the best! She’s so warm, friendly, and genuinely fun to be around — it felt like chatting with a friend who also happens to be amazing at what she does. She helped me with filler and Sculptra, was super honest, explained everything clearly, and made sure I was comfortable every step of the way. No pressure, no stress, just great energy and great care. I left feeling confident, happy, and excited about my results. Highly recommend Lynn to anyone looking for someone skilled and kind! 💕✨

6 months ago

TL;DR: Bait and switch. Booked under a $150 off promotion that was still valid on our appointment date, forced to switch to a worse offer, overcharged $165, and ignored after five calls and an email to management. My husband and I booked appointments based on a $150 off Letybo promotion with no minimum unit requirement. When we arrived on January 6th for our appointments with Suzanna, we were told only a 25% off / 40-unit minimum promotion applied, even though the original $150 off promotion was still active and valid that day. Despite explaining this, we felt pressured to accept the lesser offer. Suzanna even determined I needed only 30 units, yet I was required to purchase 40 to receive any discount. The result: we paid $810 for both appointments when we should have paid $645 under the promotion we booked, a $165 overcharge before tax. That's not a rounding error; that's the direct result of being denied a promotion that hadn't even expired. When I tired to explain this to the front desk, Suzanna shut it right down. And she came 20 mins late to our appointment as she was getting her own face micro needled and didn’t apologize once. I called five times the following weeks with no return call, then emailed management directly and still nothing. I hope someone sees this and finally makes it right.

2 months ago

I want to start by saying that management previously asked me to delete my original review, and I did. However, after thinking about my repeated experiences and especially after a recent issue last month where I reached out to management for help and never received a response, I decided to repost it because other clients deserve to know what’s been happening here. I’ve given Secret MedSpa multiple chances, but the ongoing issues show a clear lack of management, communication, and proper staff training. I’ve now had multiple appointments canceled or disrupted due to the same nurse injector, Lynn, often last minute. At one point, I even showed up to my appointment just to be told I wasn’t properly scheduled and had to come back later. There was no call or heads up, just a complete disregard for my time. The front desk experience has been just as frustrating. The ladies consistently seem unsure about pricing and services and struggles with basic transactions. On one visit, the receptionist couldn’t even complete my checkout and chose to help another client instead. There is also another front desk staff member, easily recognizable by very heavy, dramatic makeup, who is not helpful and seems to need assistance with almost everything, even with returning clients. There also seems to be constant miscommunication. I was once told a service would be complimentary due to their scheduling mistake, but as I was leaving, I was called out in front of other customers and asked to pay, which was extremely embarrassing and unprofessional and I never got a refund for it. My first appointment was also concerning—the nurse injector was careless and stabbed my arm before administering the injection elsewhere, which was painful and unacceptable. The only response I received afterward was “noted,” which felt dismissive. Despite that, I still gave this place more chances. At a follow-up, the same injector, Lynn, refused to perform what I requested even though the membership is unlimited but it’s like a trick because they still refuse to do the service requested. This lack of transparency is another major issue. I also want to address a serious safety concern that ultimately made me stop getting injections at this location. I observed what appeared to be improper handling and disposal of bloodborne materials, which is unacceptable in any medical setting. When I brought this up to the manager, instead of addressing the concern appropriately, I was asked how much blood there was, as if the amount somehow determines whether proper disposal protocols should be followed. That response alone was alarming and showed a lack of understanding and accountability when it comes to basic safety standards. With all of that said, I do want to highlight Chelsey, the esthetician, who has been the only consistently positive part of my experience. She is professional, understanding, and genuinely helpful. If you are considering going here for facials or esthetic services, I would recommend booking with her specifically. Overall, this medspa has potential, especially with its membership model, but the poor communication, repeated cancellations, and lack of professionalism make it hard to recommend. At this point, I’ve already advised others to go elsewhere for injectables.

2 months ago