It's a Secret Med Spa

I had the best experience getting my lip filler done by Susana at It’s a Secret Med Spa! From the moment I walked in, everything felt so welcoming and professional. Susana was amazing, she took the time to really listen to what I wanted and explained everything in a way that made me feel confident and comfortable. She was so gentle during the process and made sure I was okay the entire time. I was honestly nervous going in, but she made it such an easy and stress-free experience. You can tell she truly knows what she’s doing and cares about her clients. My results turned out even better than I imagined, my lips look full, natural, and perfectly shaped without being overdone. I’ve already gotten so many compliments! I highly recommend Susana at It’s a Secret Med Spa if you’re thinking about getting lip filler. I will definitely be going back to her!

2 months ago

I just wanted to take the time to give a BIG shoutout to Leigha! She did my lip filler and they look so perfect. She was very informative and knowledgeable on everything , and answered all the questions I had! I would definitely recommend her for injections. 10/10 recommend!

a month ago

Lynn is the best! She’s so warm, friendly, and genuinely fun to be around — it felt like chatting with a friend who also happens to be amazing at what she does. She helped me with filler and Sculptra, was super honest, explained everything clearly, and made sure I was comfortable every step of the way. No pressure, no stress, just great energy and great care. I left feeling confident, happy, and excited about my results. Highly recommend Lynn to anyone looking for someone skilled and kind! 💕✨

7 months ago

TL;DR: Bait and switch. Booked under a $150 off promotion that was still valid on our appointment date, forced to switch to a worse offer, overcharged $165, and ignored after five calls and an email to management. My husband and I booked appointments based on a $150 off Letybo promotion with no minimum unit requirement. When we arrived on January 6th for our appointments with Suzanna, we were told only a 25% off / 40-unit minimum promotion applied, even though the original $150 off promotion was still active and valid that day. Despite explaining this, we felt pressured to accept the lesser offer. Suzanna even determined I needed only 30 units, yet I was required to purchase 40 to receive any discount. The result: we paid $810 for both appointments when we should have paid $645 under the promotion we booked, a $165 overcharge before tax. That's not a rounding error; that's the direct result of being denied a promotion that hadn't even expired. When I tired to explain this to the front desk, Suzanna shut it right down. And she came 20 mins late to our appointment as she was getting her own face micro needled and didn’t apologize once. I called five times the following weeks with no return call, then emailed management directly and still nothing. I hope someone sees this and finally makes it right.

2 months ago

Krystle, the front desk associate, is the kindest most well informed spa employee I've ever interacted with. She was exceptionally knowledgeable and had great suggestions on which packages would serve my needs best. It didnt feel like she was trying to over sell me. It felt like she was really trying to help me get the best deals and service possible. Thank you Krystle!!

2 months ago