Gooseneck Trailer Dealer

I’m beyond frustrated with the experience I’ve had regarding warranty repairs for a trailer I bought only a few months ago. A brand-new trailer shouldn’t already be giving me problems, yet here we are. I took one trip to drop off the trailer, only to be told it would take 1–2 weeks just to get approval from the manufacturer. Weeks went by with zero updates, so I picked it up myself because nothing was happening. Another week later—three weeks total—the repair was finally approved. After completely unloading all my landscaping equipment, I took the trailer back to Nationwide for the approved repairs. Then another three weeks went by and still nothing was done. Turns out the manufacturer sent the wrong door spring, and apparently, I just had to wait until they “felt like” sending the correct one. This whole process has been a complete waste of time, gas, and patience. It’s unacceptable. Buying a trailer through Nationwide was easy—Megan was great—but when it comes to service and warranty work, the company completely drops the ball. There are plenty of other trailer companies out there, and with service like this, I honestly regret choosing this one.

9 months ago

This is my second trailer purchase from here, and this time the experience was extremely disappointing. I ordered a custom trailer and paid my deposit. Two weeks went by without any update, so I called to check on it. That’s when I found out the employee I had originally dealt with no longer worked there—and, even better, my deposit had never been sent to the trailer manufacturer. I was then put in contact with Max, who actually did his part and tried to help. If I could separate this review, Max would get 5 stars. Eight weeks later, my trailer finally arrived. After waiting that long, I show up only to find out the color is wrong. On top of that, One of the manufacturer options I specifically selected and paid extra for was not installed at all. The manager’s first response was basically that there was nothing he could do and that he would just refund my deposit. After waiting 10 weeks for a custom trailer, being told “here’s your deposit back” like that somehow fixes the problem is pretty ridiculous. When I brought up the missing add-on, the manager initially acted like I was wrong about the pricing. After I showed him the actual cost, he took me to the parts department and told me to pick items from there instead—even though what the store offered was about $200 less than what I had already paid for. The most frustrating part is that none of this should have happened in the first place. A custom trailer order should not involve lost paperwork, wrong colors, missing options, and then having to argue just to be taken seriously. For this being my second trailer from here, I expected much better.

2 months ago

Purchased a new trailer and got the best deal in Houston. Mr. Chris sold me the trailer, Mr. Abraham took care of parts and services, and Mr Brandon took care of all the service work. Could not and would not recommend any other company other than Trailer Wheel & Frame. Great job!!!

3 months ago

7 years ago I bought my trailer in this location and they were awesome. Today I need some parts and it is a shame the poor service they have. The guy made me wait for 40+ minutes just to get my payment processed. I want to be specific so management knows who I’m talking about. While the gentleman working nearby was professional, the young Latino at the front counter gave me the worst service I’ve ever had. He was incredibly lazy, I was able to see him walking around with his phone doing nothing and acting like I was a burden. I came in ready to spend money on parts I didn't even need yet, and he treated me with total contempt.

6 months ago

11-18-2025 Awesome customer service. Gerson V. Is amazing in service department. He is great. Helped me out. Quick turnaround time. Hotshotter. Highly recommend to come get your trailer service. Colby (service manger) and Vincent (service tech) were the best. Helped me out on my trailer electric problem. Right trailer light wasn’t working.

8 months ago