Firestone Complete Auto Care

Great experience at this Firestone location. Ray took great care of me, explained everything in a way I could understand, and got me in without an appointment. The price for my tire replacement was good and the service was super quick. Highly recommend!

3 months ago

Another location had lost the center cap of my back right tire and refused to fix the issue. My mother recommended the Washington shop and I spoke to Ivan, the manager. Ivan went above and beyond and ordered the missing piece for me free of charge, which arrived the same day. He was very professional and cares about the quality of service Firestone provides to it clientale. This is a shop that truly cares about its customers.

a month ago

Do not take your car here. I took my car here which was working fine for an inspection. After telling me the inspection would take 45 minutes, they called me 3 hours later to tell me they couldn’t finish the test because there was an OBD diagnostics error (they couldn’t read my computer) which is the first time I’ve heard this in 38 years. In the fourth hour they told me they were unable to turn my car on because there were issues with my keys. Long story short and $145 later I got my car back, it was able to pass the inspection but now my car key doesn’t work properly because they probably damaged something electrical

a month ago

Listen to the reviews and avoid this place at all costs. The team is extremely unknowledgeable, sloppy, and unprofessional. It was my first time coming to Firestone, I came in for a Tesla alignment which they assured me they knew how to do. I left with the car in worse condition than it was when I brought it in. The steering wheel was tilted to the right and the car was pulling super hard to the right. Not to mention the almost 3 hours I spent waiting for my car to be ready. They also told me they couldn't fix the camber and that I'd need to replace suspension components to fix it. I got to another Firestone location and lo and behold they have people who actually know what they're doing and are able to fix all the issues created by this location including correcting the camber. While I was waiting at this location I heard another 3 customers having terrible experiences in all different manners. This is not a one off experience, it is a pattern of negligence. I can't believe they let me take the car home in the condition it was. This location makes Firestone look bad but I'm glad I gave the company another chance and went to a different location. In summary, avoid this place if you care about your vehicle's performance and safety.

7 months ago

I drove my car to the shop for a diagnostic. Almost 1k later I’m told to pick up my car twice and it won’t start at all. Then I was told another almost $600 can possibly fix my car but the first $1k I was told would do the same. Now I’m being told I need to have my car towed out of their parking lot or I will get charged storage fees. So I basically gave them almost 1k and have to still pay for my car to get fixed properly. Either yall can run me my money back or fix it. I will not let this slide by any means. This is why females don’t trust anyone to fix their cars because yall definitely play games and are dishonest just for the money

a month ago