Drybar Rice Village

EDIT: Thank you for your response. I do want to clarify a few important points, as your reply does not accurately reflect my experience. The initial blowout was not completed to a finished standard my hair was still damp and curly in multiple areas. I did not “request” an unfinished result; rather, I was told by the stylist that it was acceptable because I would be returning later that same day for a second blowout, which she explicitly confirmed was okay. Based on that assurance, I did not push for my hair to be fixed at that time. It was only later, and last minute, that I received a call informing me I could not return due to policy. While I respect salon policies, this policy was never communicated to me beforehand and was clearly not communicated internally, given the stylist’s approval of the plan. Had I known I would not be returning, I would not have left the salon with my hair unfinished. Additionally, the issue was not about medical adhesive at the time of the first appointment the core concern remains the lack of communication and the fact that I left with a service that was incomplete and not up to Drybar standards. Waiving a cancellation fee does not resolve the underlying problem… a paying, loyal client left with poorly done hair due to miscommunication and was later told the agreed-upon solution was no longer allowed. I stand by my original review. This situation could have been avoided entirely with clear communication and BETTER customer care. I hope this feedback is taken seriously so future clients do not experience the same frustration. I am extremely disappointed with my recent experience at Drybar. When I initially came in, my blowout was not done well at all my hair was still damp and curly in spots when I left. Normally, this would have been unacceptable, but it was explained to me in the salon that it was fine because I would be coming back later that same day for a second blowout. I had a doctor’s appointment (an EEG) earlier in the day and an event that evening, and I was fully prepared to pay for both blowouts on the same day. The stylist who did my hair explicitly told me this plan was okay, so I did not push the issue or ask for my hair to be fixed at that time. However, last minute, I received a call from the salon where the woman on the phone was rude and informed me that I could not come back after my EEG due to their policy. While I understand and respect that policy, it was never communicated to me beforehand, and clearly not communicated internally since the stylist told me the plan was fine. Had I known I would not be coming back, I would have absolutely stood up for myself in the salon and not left with my hair looking unfinished and poorly done. This situation could have been completely avoided with proper communication. As someone who goes to Drybar once a week, I am shocked by the lack of respect and care shown toward a loyal client. The way this was handled reflects poorly on customer service and professionalism. Highly disappointed. Drybar needs to do better. I do not recommend.

2 months ago

I’ve had a completely different experience at this salon. Pamela has always been professional, attentive, and willing to listen to exactly what I want. I’ve seen her take the time to consult with clients and make sure expectations are clear before services begin. The stylists I’ve worked with have been skilled, friendly, and capable — my blowouts and styling have consistently turned out great. Pricing has always been explained upfront, and I’ve never felt overcharged. Every business can’t please everyone, but based on my experiences, this salon is well-managed and provides quality service. I would absolutely recommend giving it a try and forming your own opinion.

4 months ago

I’ve loved every experience I’ve had at this location. Whether it’s been for holiday parties, date nights with my husband, or “just because”, I always walk out loving my hair. Not to mention, the style lasts for a couple of days, which is not easy to come by when your hair is as fine (& a bit damaged) as mine is. I typically go to Savannah, & there is nothing better than having a stylist like her, where you can just sit, have a glass of champagne, relax & chit chat, knowing she’s going to work her magic & have you looking amazing by the end of the service. The products smell SO good, the staff is very friendly & accommodating, and the atmosphere is always so fun, positive & girly. I always leave feeling refreshed, confident & already looking forward to my next blowout!🤍

3 months ago

I had such a great experince at Drybar during a time when I really needed the help. I recently hurt my arm and wasn’t able to do my own hair, and the staff was incredibly kind, patient, and understanding. They took the time to listen to what I wanted and made sure I was comfortable the entire appointment. My blowout turned out amazing and made me feel put together again when I couldn’t do it myself. The atmosphere was welcoming, the stylist was skilled, and the whole experince was stress-free. I’m very grateful and would absolutely recommend Drybar, especially if you need a little extra care and professionalism.

4 months ago

I came to the rice village location when I broke my wrist several months ago since I was unable to do my own hair. At check out, the lady asked me if I would like to enroll in the membership. Given my situation, I thought it was a good idea so I said yes. She asked me if I would like to use one of my passes on that days blowout service and I said yes. I get two blowouts a month and I went in for my second blow out in September to the westheimer location. At check out, I was told I didn’t have any more credits. I plan my blowouts and knew I had only had 1 blowout earlier that month. They said they can look into it a refund me the charge once it is sorted out. Of course, I never heard back. I reached out via email and phone to have a manager speak with me regarding the matter and no one would get back to me. Finally, Christina Sole, client relations manager responded only via email, despite my asking for a call several times, stating that they used my second September blowout credit towards a July blowout that was never “charged” from my FIRST visit at the rice village location. When the lady from my first visit clearly asked me if I wanted to use one of my blowouts for that service to which I said yes. Instead of investigating THEIR error, she said the matter “is not up for negotiation” and that they have essentially done no wrong. Truly unprofessional. And clearly staff may need retraining to prevent this happening to other clients.

3 months ago