Discount Tire Oil Service

ZERO STARS! WARNING TO CONSUMERS: Avoid Discount Tire Store #56!! While my vehicle was in the care of Discount Tire Store #56 for a simple tire rotation, all four rims were damaged beyond repair, creating a serious safety risk. This level of mishandling is unacceptable for any service provider entrusted with customer property. What followed was a complete absence of accountability from the store, the regional office, and their insurance representatives (Fleet Response). When I pressed the issue due to the urgent safety concerns, at first they admitted fault, but once their insurance got involved, they subsequently denied responsibility entirely and effectively abandoned their obligation to resolve the matter, forcing me in turn to escalate it further. The process was plagued by delays, missed deadlines, poor communication, and what I perceive as bad-faith stalling. Due to the severity of the damage and their continued failure to act in good faith, the matter has been referred to the courts. Based on my experience, consumers should understand that this location cannot be relied upon to handle property responsibly or to act with integrity when problems occur. Therefore, I strongly urge anyone to take their business elsewhere. There are plenty of other service providers who demonstrate accountability, urgency, and proper customer care — all of which were completely lacking here. Attaching a third party report stating that damage beyond repair is due to mishandling during a tire rotation and some pictures

2 months ago

I had service completed at the 2927 Southwest Fwy location and I received exceptional service! I only recall/asked one of the employees names, Cameron. However there was one other employee was also so very helpful & friendly during my entire process as I initially had a concern with my wheel locks. Long story store this location & all of the staff are amazing! Definitely recommend this location & I’m beyond grateful to them and for the service I received.

4 months ago

Location: 2927 Southwest Fwy, Houston, TX 77098 I was very impressed with everything, starting with the attentiveness of the staff: It was a busy day, so they couldn’t tend to me immediately, but before they did (in under 5 mins btw), I think 3 or 4 different team members told me they’d help me shortly. This kind of acknowledgement of waiting customers is something I’ve never experienced before. The initial evaluation and consultation (including the quote) by David was thorough, knowledgeable, and to the point. He also seemed genuinely friendly. My tires had to be ordered, so I went home and waited for the call, which David had told me would come the same day. Note: This was around 4pm and they are open until 6pm. I wasn’t sure whether I’d really get new tires the same day or not, but David certainly was convincing. Indeed, he called later that day once the tires were in and as promised, I was back at the store in under 10 mins, arriving there at about 5:25pm. Here comes the most incredible part of this experience: I was *back home* again with 4 new “shoes” 😉 5 mins before the store closed at 6! That’s under 20 mins for you from dropping off my keys to me being ready to go!!! The guys at my vehicle’s brand service shop can’t do that even when I make an appointment. Quadruple thumbs up for the Discount Tire guys! 👍🏻👍🏻👍🏻👍🏻

2 months ago

I've been a loyal Discount Tire customer for over 30 years. My go-to store is the 9014 Gulf Fwy location. Since we moved, I decided to try another location, the 2927 Southwest Fwy location. Well, that was a mistake. The sales associate who met me couldn't have been more friendly and professional. I had booked a wheel rotation/balance/air pressure adjustment online, the wait time was as expected so all good there. Unfortunately, the techs there were an absolute let down. First, my phone holder on the drivers side had some rubber grommets missing, for sure a shirt got caught on it. It's happened to me a few times. But they said no it wasn't them, I scoured the parking lot and found it in the bay where they were performing the wheel rotation on my Subaru. All good, no harm done. I was finally able to go on my way. As I exit the Discount Tire parking lot, I notice my air pressures are 36/38/37/35. Like really? Sometimes they're off 1psi but level off. But these were way off. I had to go around which sucks with Kirby/SW area traffic. When I made it back to Discount, I hoped in the line that just does tire air pressures. I explained to the tech that I was just there and the pressures were way off. He was pretty dismissive about it and said the machines weren't calibrated. So either the tech didn't do it initially, or they're performing adjustments knowingly with machines that aren't working properly or calibrated as should be. I shouldn't have to redo my tire pressure after going in for that. The tech adjusted him, I thanked him and was finally on my way with the correct pressure in my tires. Now I'm feeling some vibrations which I wasn't feeling before and am now wondering if the same tech did my tire balance and rotation who did my tire pressure initially. The final straw is noticing 2 of my aluminum valve caps weren't even put on the tires after the pressure adjustment. I'm just going to book an appointment with the Gulf Fwy crew and recommend that people do not use the SW location. Such a disasppointment and waste of time. Especially as a regular customer, who's order many sets of aftermarket wheels and tires from them.

4 months ago

While incredibly busy, I had an appointment (I recommend you have one too!) and was seen relatively quickly. The associate was friendly and while he tried to sell me more, wasn't pushy about it and took my "no thanks" politely and moved on. I feel the prices were fair and the service was great.

6 months ago