Budget Car Rental

I have been renting cars for 30 years. Ive rented in 20+ countries amd probably 30 states. This was hands down the WORST experience Ive ever had. The line was excessively long and only 2 agents worked the counter. We were pre-booked and yet were in kine from 1253 to 210, 77 minutes. When we were given our car 3 other people were given THE SAME CAR ! So 4 people were all issued the same car so in the lot an agent tried to sort it out. We pulled out at 245pm after getting to their counter at 1153. The 2 agents were friendly and apologetic and other agencies moved faster and had more people. This seems to be a constant issue based on reviews, avoid Budget here at all costs. Costco is a partner and perhaps that has increased their rentals but they dont have the staff to keep up. 1 star is 1 too many.

a month ago

The worst customer service I ever dealt with while going through this car rental. My fiancé and I waited for 3 hours and they were saying “no cars are available to rent” even though we booked the reservation couple weeks back. This is unacceptable and very unprofessional on how they handle this situation. Mind you that we arrive 10 minutes before the reservation pick up and waited from 11:20 pm to 2:30 am. I never using Budget ever again from this experience. PLEASE BEWARE BECAUSE THEY WILL OVER BOOK THE RESERVATION SINCE THEY CARE ABOUT GREED.

a month ago

Two stars only because the only lady working the counter was polite and helpful. I have rented dozens of cars with Budget at locations all over the country and this is my last one. I will be specifically reviewing the Houston IAH location. I have the Budget App and am registered for Fast Break. Upon arrival to the rental car terminal, I was about 10th in line for one agent working. Shortly after I joined the line, about a dozen more people were behind me. Fast Break was definitely not operating as advertised. The signage for it was hard to find. When we navigated to its location, there were no vehicles there, nor was there any screen or instructions how to find your fast break car. The only “fast break” thing about Budget rental car is how fast I am breaking my relationship status with them. My credit card and drivers license is on file and registered through the app. Yet, I still have to wait in line, and have the agent register them at the counter. After about 45 minutes, we get to our vehicle only for it to reek of weed. Lovely.

6 months ago

Trash car rental, waiting over 2 hours for a single representative to take over 10-20 minutes per person. We have all checked in and paid and this is the only car rental agency here with a line. Don't ever rent here if you value your time or a service that doesn't feel like it's run by 5th graders.

2 months ago

Worst car rental experience that I’ve ever had. They are renting cars during the weekend but at the same time their counter is closed and are sending everyone to the Avis counter. There are only 2 people in the counter to serve over 80 people. Has to wait in line for over 2.5 hours. They have extra staff on their phone simply standing by the line saying that they are doing everything they can when they could be putting more resources into trying to give the customers their cars faster. Please avoid this Budget/Avis location if you don’t want to waist 3 hours of your time. Would post 0 stars if available.

6 months ago