Bank of America Houston

Definitely not feeling the customer service I received today. I’m a business owner and went to make a withdrawal guessing black women can’t make withdrawals from their accounts without being questioned as if I’m a “scammer”. Had absolutely no problems at a different branch. Crazy thing is all my business funds are direct deposit not even checks being deposited. Definitely almost made me want to close my account! Won’t EVER go to this branch again!

2 years ago

One star for the customer services of this branch ( Houston Down Town Financial Center). I want to withdraw some money. The teller and another person standing in the branch said the supervisor is not available and needs approval to proceed. Not sure when the supervisor is coming. Then I asked to issue me a cashiers check for the amount. They said still need their supervisor’s approval. I decided to go yo different branch. I said to them I was not satisfied with service they provided and no point to wait without knowing when I get money/cashier's check. I left the branch. I usually do my finances online but to get cash I have to go there. BOA management should do something to make that branch better place. I have seen lots of negative comment on this branch. Next day, I went to another branch - Katy Nelson way. Believe it, total time I spent to get my money was less than 5 minutes. Good, efficient people. God bless them. This down town people learn from those good people. If you want to send me a comment on this then please reply to my email. Thank you. Customer.

2 years ago

Sarah had the worst customer service. I’ve been with Bank of America for the last 14 years and because of her I’m going to close my account. She laughed in my face when I asked for help and because of her I’m going to tell everybody that I know to close their account.

a year ago

This is the worst bank. I don't even know why it's staffed. They tell you to your face to go away and use the app. I tried to order foreign currency and two employees talking to each other told me to go use the app. I also ordered checks and after not receiving the boxes 8 days after they were mailed, they just told me they have no way of finding the checks and the mailing process will take at least two weeks!!!! Mail hasn't taken 2 weeks for about a decade now. Customer service at this bank is why people hate banks.

2 years ago

I had a negative experience with Ms. Kinsley who is the business manager and Pratt the security guard. Definitely not customer friendly and showed little to no regard for ensuring the customer is having a positive experience. That was my first time using the bank and it left little to be desired due to nice nasty management and a rude security guard.

5 years ago