Which Wich

Went here for lunch today and had to wait nearly an hour for a sandwich. Someone had put in a Doordash order of 5+ bags of sandwiches and ruined the ordering process for everyone. There were at least a dozen other people waiting for their single sandwich orders while the crew tried to fill this enormous Doordash order. They should not allow such large single orders that aren't planned ahead through catering. It ruined many people's lunch time waiting forever. On top of that, this store has signs that say $12.50 for a large sandwich with no addons, but they are actually charging you $15 for it. I asked the person at the register and they didn't know why there was an overcharge, so I saved the receipt and reported them to the CoH. By the time I got my food, it was cold and the order was wrong. I asked them about it and they said they ran out of the right cheese, so they used what they had, cheddar... On a turkey sandwich. What a poorly run store.

3 months ago

I received a gift on my app from Valentine's Day and today was the last day to redeem it. I came to the store at 1001 Louisiana tunnels to get some assistance because I don't know what it covers or how to use it. While the staff were polite and courteous to me they didn't understand how to use it either. Why doesnt staff know and understand the promos? I spent 20 minutes of my lunch sitting there trying to figure it out by myself. No one checked on me no one even attempted to try to help me after my initial questions. You can't click on the promo and it doesn't give you any information not even in the email I was sent. Thank you.

5 months ago

Ordered 11 sandwiches for a company event today, including one specialty order accommodating a dietary restriction. The team made the dietary sandwich wrong — which meant the one guest who needed that accommodation was the only person in the room who couldn't eat. When I called, the owner initially agreed to deliver a corrected sandwich. Five minutes later she called back to renege — said she was away from the store and none of her employees had a car. No DoorDash, no runner, no alternative. No refund offered either. Just a free sandwich credit for a future visit, which does nothing for the guest sitting at our event with no food. One specialty order out of eleven, and it was the one thing the team couldn't execute or make right. A sandwich shop that can't reliably make a sandwich, can't problem-solve when they miss, and won't even refund the order isn't a vendor I can trust for a work event again.

2 months ago

Came in very first time and was greeted with cursing and very unprofessional responses between the workers not how I wanted to have my lunch hour go. Workers discussed their own behavior and said they really don’t care because they have other options. Just very distasteful and unprofessional very off putting!!!

5 months ago

Impressed with the quality of service. Easy to deal with and very accommodating. Top notch.

2 months ago