Sonic Drive-in

This place is raggedy for real! Everything broken. It looks dirty and trashy! I bought combo #06 hot dog! The false advertisement it’s never looks that good on the picture ( order board) I waited five minutes at drive through but everyone outside! First sign! Then I park and walk to board is dirty and big sign says not working push the red button 2nd red flag! My order was cold, hot dog and tartar tots! If I wasn’t running late for school I would have taken the trash back and got my money! Please! Please! please don’t go there! By the way they always out of the fish!

3 months ago

Never got to actually order. Was there around 11pm Wednesday night. Went to a stall; said to push the red button, which I did. Nothing happened. After trying for several minutes I thought maybe it was broken. So I went to the drive through, pull up to the speaker and again "nothing". After a few minutes I am like, "hello?". They were like "hold on" or something like that, kinda rudely. Waited several more minutes and then they said something intelligible. Again, rude sounding like the customer is bothersome to them (and not clearly spoken so I don't know what they even said). I asked "what?" Several times said "Can I order now?". They just ignored me. I gave up and left and went to McDonald's. Buy then the drive through line went around the entire building. Maybe they just were having a bad night, but according to recent comments I am reading here; every night must be a bad night. Close the place down, remodel/fix the place up, abd FULLY retrain your entire staff.

2 weeks ago

My family and I were truly looking forward to the sonic food and service that we have experienced in the past in many other sonic locations. However, this sonic disappointed us completely. We were first in one of the stalls and as were many other cars. When we were ready to order we pressed the red button and before given the chance to talk or even hearing a welcoming greeting, we were told by an employee through the speaker, “drive through only” and nothing else. We spent approximately 15 minutes at the drive through if not more and no one attended us. We understood to an extent since it was busy but there could have been more effort in the hospitality and service quality. In the end, the little experience we got at this sonic was not pleasant as we were not able to get the food we were looking forward to since time continued to pass and even though we called out for someone there was never a response.

a month ago

As someone who reads reviews daily as part of work, I don’t always trust them. Trust this one. This is the worst Sonic I’ve ever been to. The staff are terrible. You can sit at a stall for 20 minutes without even getting your order taken. It has happened multiple times. Today I had to download the app and order for pickup as I’m sitting in the stall. Sonic needs to come clean house here. Edited to add: just had the worst onion rings in my life. I could only eat two and had to throw the rest away.

a week ago

This Sonic location was extremely disappointing. It was raining heavily when I stopped by, so I chose the drive-thru instead of a stall because I didn't want employees having to walk orders out in the rain. Unfortunately, the drive-thru speaker wasn't covered, so I ended up getting soaked just trying to place my order. The service didn't improve from there. The employee at the window was unfriendly and didn't greet me, thank me, or say anything beyond what was necessary to complete the transaction. The interaction felt rushed and like I was an inconvenience. I also believe I may have been charged incorrectly. I upgraded my drink as part of a combo, but it appeared I was charged full price for the drink instead of the upgrade charge. The biggest issue was the food itself. After parking to eat, I found tater tots and nuggets loose in the bottom of the bag, outside of their containers, as if the bag had been thrown together without any care. Between getting soaked while ordering, the poor customer service, the possible pricing issue, and the sloppy packaging, the entire experience was frustrating. I've visited other Sonic locations and haven't had these kinds of problems, which made this visit even more disappointing.

a month ago