Dairy Queen

I rarely leave negative reviews, but this experience at the Dairy Queen on Old Spanish Trail was unacceptable. I placed a mobile pickup order for two Blizzards, including a Royal Cheesecake Blizzard with extra cheesecake. When I arrived at the drive-thru, I waited nearly 10 minutes before anyone even acknowledged me. After I said “Hello,” I was told, “Hold on,” and then waited another 10 minutes before anyone came back. The employee working the drive-thru (a young Hispanic male) has been rude on multiple visits. There was no apology for the wait or any acknowledgment of the delay. When I told him I had a mobile pickup order, his only response was, “Pull forward.” After waiting yet again at the pickup window, he handed me my order. I asked if the Royal Cheesecake Blizzard had the extra cheesecake I paid for. Instead of answering, he just stared at me. I asked again, and after looking around, he finally said, “Yeah, it’s in there.” When I got home, I discovered not only was there no extra cheesecake, but it wasn’t even a Royal Cheesecake Blizzard. It was an entirely different Blizzard with peanuts that someone had simply added cheesecake pieces to. This isn’t just about getting the wrong dessert. Food allergies are a serious issue. If someone had a peanut allergy, this kind of mistake could have had severe consequences. Accuracy matters, especially when it comes to ingredients. I also noticed that management responds to many of the reviews here. If you choose to respond to mine, I’m not looking for a generic apology. I’d appreciate having my order remade correctly at no charge, since I paid for something I never received.

2 weeks ago

The Hunger Buster burgers purchased were well prepared and tasted quite good. The strawberry and chocolate shakes purchased were delicious. I had ordered the Hunger Buster burgers via mobile app; location selected, items placed, checked out to provide the payment and received the time to arrive and the receipt. Upon arrival I made a purchase inside and asked about the mobile order. The cashier reviewed my screen, checked at their counter (for print outs), went to the back and returned to the register to inform me that the order was not received 🤔. After sighing, I stepped aside to allow patrons to make their order while preparing the online coupon to re-order the food inside. I paid for and received my to-go order, left for home and contacted the credit card company to monitor the DQ mobile transaction in case it's processed anyway.

7 months ago

I craved ice cream today. Stopped by two McDonald's and one location the machine was down. The second location didn't mention the reason. I didn't give up and headed to DQ. I ordered two large ice cream cones. The cones were stale as hell. 😡

6 months ago

(WARNING WARNING)The little Hispanic boy working at the window was rude and messed my order up not once but 2times on top of trying to sell me old food. He seemed to be very unhappy with his job.💁‍♀️Y take it out on me when I'm spending 35bucks plus. This place really needs new workers who want to work. Such an horrible experience now I remember the reason I haven't been there in years.

4 months ago

Don’t eat/drink here!!! They dropped a moldy lid into my drink. I dranked almost half of it until I felt my straw hitting something. I dumped the liquid in the sink to find this inside my cup!!! Unsatisfied. This place is so unsanitary, not safe!!!

3 years ago